Playing by the Numbers Means All the Numbers

For the second time in as many weeks, I’ve read that organizations have jobs going begging because they can’t find “qualified” people to fill them. Most recent: “Difficulties in Finding Qualified Workers” by Peter Cappelli of The Wharton School who notes two reasons for the mismatch:

Mismatch reason #1: tons of choice in this “buyer’s market.”

too many choices

Organizations can hold out for someone better for less since there are so many sellers. Shopping around is a “smart” thing to do.

Question: If an organization shops around to ensure a smart decision, does it mean a) there’s no urgency to fill it (which begs the question ‘how necessary is it?’) or b) the work of the position is getting done somehow? If you’ve been in an organization recently, you know that the work has been parceled out to others. Yet somehow organizations fool themselves into thinking that this cost is insignificant, but the numbers only lie when they’re omitted.

Mismatch reason #2: what most candidates are missing can only be learned on the job, not through additional education.

highest bid wins

This means organizations are looking for candidates trained with somebody else’s dime. Smart business model, you say? Only until it’s your employee going to the highest bidder.

Running the Numbers

So let’s do a little quick and dirty math, estimating what it costs an organization to shop for exactly qualified individuals in the market, rather than developing its own internal talent.

For the sake of being conservative, let’s say the open professional position is a $30/hour ($60K annual) with a loaded labor rate of 100% (= $60/hour). Peers are at the same rates, as is HR. Let’s say the manager makes double this, $60/hour with the same 100% loaded rate (=$120/hour). Any consultants make a straight $150/hour. Let’s use the average hiring time of 6 months plus a hiring manager who wants to find the best candidate for the least amount.

When the hiring manager decides to fill the position, he revises the job description just a bit, sends it to HR and has a conversation about his time line and budget. [2 hours] Then:

1. The manager divvies up the position’s critical work to four co-workers within the department. [2 hours] Let’s presume that this organization is “lean and mean” and each worker is already doing 1.5 jobs. This means that people who already have more than a full work load get more work to do. And so none of it gets done well and probably some of it doesn’t get done at all. So, the people left to cover the work become more stressed, do less quality work trying to juggle an impossible number of tasks, and work more hours like shell-shocked refugees, always wondering if their decreased productivity and quality will put them on the downsizing list.

a waste of resources

So that means 4 people, all doing 2 jobs now, are reduced to 50% effectiveness…for six months. The organization is still paying each employee full wages. Big cha-ching, one not reflected in the budget but there nonetheless. [1000 hours per employee for 6 months.]

2. By waiting, the hiring manager saves the monthly salary and loaded labor rate in his budget and so becomes a ‘corporate hero,’ a great example of  ‘how to tighten the purse strings in this economy.’ Given the number of available candidates and his desire to be certain of the best candidate, the manager may be able to save six months worth of salary dollars, becoming a real hero for short-term budget views. So that’s a “budget savings” of 1,000 hours @ the $60/hour loaded labor rate, or $60,000. Nice cha-ching!

3. Human resources people get the word out, posting to different sites and continuing to review hundreds of resumes: with rigid requirements, they go through lots of chaff to find wheat. Let’s say one HR person takes 4 hours to write up the posting, list it on sites and post internally; plus 4 hours to review 300 resumes and select the top 20 to send to the hiring manager. [8 hours]

shopping takes time; time = money

4. The hiring manager gets the top 20 resumes, reviews them, and selects three he wants to interview. Time for paper review, telephone interviews and notes = 6 hours.

5. None of the telephone interviews are quite good enough, so the hiring manager asks HR to re-post. He knows he can get better qualified candidates: the market’s full of people looking for work. He also calls a couple of recruiters he’s worked with and asks them to send him exact matches. [6 HR hours and 15 recruiter hours] Cha-ching.

6. Sound internal candidates are denied because they aren’t exactly right. Career moves are infrequent, so the candidates are upset, disillusioned and disappointed. Let’s say 5 internal candidates denied, now discontent and with no development dollars available, their effectiveness drops to 75% for 6 months. Another big cha-ching that doesn’t show up in the budget, at 1000 hours per employee times 5.

7. Let’s say the process repeats itself three times during the 6 months it takes to find a candidate–the average hiring time in today’s labor market. And then, the hiring manager finds the perfect candidate—for double the money. No learning curve, no development needs, ready to start tomorrow but the “savings” in his budget labor line plus the minimal learning curve makes this hire worth it.

The bottom line?
$ 199, 210 Subtotal costs for hiring the perfect candidate
(60, 000) Less 6 months of salary saved during hiring process
60,000 Additional salary for perfect candidate

$ 199, 210 Total cost

Breakdown: $ 12,060 “hiring” expense that hits the budget and                     $187,150 salary expense that still hits the budget but now for work not done

“Playing” the numbers

All the numbers

How much internal and on-the-job training could be done for almost $200,000? How many employees could have or be a mentor or get skills training to increase bench strength? How much of the expense could be avoided when internal candidates are ready and eager to move into positions that challenge them? How much could be saved in outplacement costs and recruiting retainers?

How much impact on the bottom line could 100% employee commitment have? How much additional top line impact could 100% employee commitment make? What level of customer service could employees who are totally committed to the organization deliver…every day and to each customer? What kind of customer loyalty and business could your organization realize?  What if each employee were productive for 8 hours rather than 6, an average found in a 2008 salary.com survey?

The simple answer? Huge impact. Gallup says over $380 billion annually in the U.S. alone.

The difficulty in using all the numbers? Moving far enough away to see the forest for the trees: to see the true costs and returns (visible and not so much) in a global economy driven by employee brains and hearts rather than by financial reports developed for a different era. If organizations play by all of the numbers, then hiring will reflect human capital as valuable, and the ledgers must as well.

 

4 Baby Steps Toward Security

As I read two articles in Sunday’s paper with bleak news for job seekers, I found myself thinking once again about how fortunate I am to be in charge of my own career direction. I made the leap to self-employment a bit ahead of the curve (1997), and even with all its challenges, I never worry about someone else running my business. Or making decisions for me. Or going in to work on a Monday morning to be met with a pink slip. Or living in fear that one might be there next week.

Can you state your value?

Over the years I learned–often the hard way–that I needed to be very clear with statements of my value. My business is intangible and some still mislabel the content “soft skills.” [As though anything about relationships could be anything other than hard!] But value can always be measured, sometimes in the words of clients or sometimes in the visible results.

I learned that a paycheck doesn’t automatically appear every other Friday unless I focus on the Important rather than the Urgent. The discipline needed to put the big rocks in first came in a series of difficult lessons; and I’m not really sure I’m done learning!

I learned that marketing myself and my services never really stops; I can take a break, if I choose, but business follows only when potential clients hear my messages. And the clients are there; it’s just up to me to find them and be consistent in messaging.

I learned that I had a lot to learn and that I had to stay ahead or fall behind.

Navigating changes

And in any business environment, customers always have choices. So staying ahead rather than “resting on laurels” always kept me intrigued with new approaches and new ideas. So I tried new ways of doing things that I might not have been certain of—learning from thought leaders’ and the success of others.

As I learned these lessons (and I’m not done yet!) I saw results that gave me confidence to move forward and try again, try something a bit different, and build on even small developments. I moved ahead a step at a time over the last dozen years. The small steps add up, and it’s important to just start.

Hungering for security?

Take these same 4 baby steps, especially if you’re in an organization and want to stay, or if you’re going after your next position. Each one will work to your advantage, and you can begin today.

1. What’s your value?

Define it, describe it, get clear on it and start talking about it. Letting others know your value isn’t bragging, it’s educating them about how you contribute. Strategic organizations keep people who contribute. Managers depend upon performers who contribute because they know you can be counted on. Learn how to talk about your value in the language of the listener, so there’s no question that you belong. Action item: take 20 minutes and write 5 statements of your value. If you get stuck, ask your coach or trusted peer. Put at least 2 of them in your conversations this week.

2. Work on Important first.

If you’re searching for a position, it’s easy to kid yourself into thinking that lots of activity is effective, especially if it entails sitting at a desk cranking out paper–just like you’re used to doing in the office. The Important stuff is usually the hard stuff; in this case, it’s maintaining your network contacts. If you have an office and want to keep it, then prioritize your tasks based upon the organization’s priorities. Save your emails for after 5 o’clock…if they’re that important, you’ll get a call. Action item: re-prioritize your work activities, putting the hardest ones on top. Stay focused on the Important tasks, even if you’re tempted by other people’s urgencies.

3. Be aware of your customer messages: make them count.

Even if you’re not in direct contact with external customers, you have internal ones. Every word you speak, every facial expression and gesture you make, every note you send is plainly marked with one of two messages: ‘I’m glad to be of service;’ or ‘I’m doing this because I’m supposed to.’ Every contact you have is important, so put a smile in your voice and become intent on serving your current, potential, new or returning customers. Action item: Select 3 ‘customers’ today who you can serve: perhaps another job seeker; a co-worker to whom you can offer assistance before s/he asks; or a member at your service club lunch who needs cheering or encouragement.

4. Keep on learning!

Whatever you’re doing, there’s something new to learn. And if you’re not doing what you love, there’s lots new to try! Take responsibility for your own learning, for staying or getting up to speed in your industry, profession or skill sets. Check out community college, continuing education offerings and professional association seminars; and identify mentors who can give you informal opportunities to learn. Define new competencies that can help you take on new and challenging responsibilities, then arrange to master them. Action item: Determine one new area you would like to learn about and find two people who have expertise. Ask at least one of them to be your mentor and get you started.

4 small baby steps!

Your challenge: 4 baby steps

Wherever you are, whatever your work, you will be stronger and more secure in your being by taking these 4 steps and beginning today. Each is a small but significant one toward taking responsibility for your own career direction and stability. Whether you work for a larger organization or a smaller business or you’re looking for your best work fit, your future really is yours to ensure. “Cradle to grave” security begins with these smallest of steps.

 

Science says: it’s what’s inside that counts.

How cool would it be if every time we worked we felt a sense of accomplishment, deep satisfaction and excitement about that work? Several intrinsic motivators–three in particular–can make it so. Autonomy: we use our talents, skills, abilities in pure self-direction, supported and coached to be our best. Mastery: we work knowing that we are perfecting what we do. And Purpose: our work, whatever it is, connects us to the reason we’re here–we contribute to something larger than ourselves.

I know lots of people would settle for even one of these. And I know others who have all three. Before work happened in big boxes, those who practiced a craft or a trade most certainly had all three. Not so much today.

While you can do a number of things to engage these drivers for yourself, it’s just as important that anyone who is responsible for business success understand this: these three intrinsic motivators are shown to produce work outcomes that more money and bigger rewards cannot.

You owe it to yourself to watch this video.

Dan Pink’s recent presentation on TED is worth many times the 18 minutes it will take you to watch. He’s very clear when he says “There’s a mismatch between what science knows and what business does.” Business doesn’t put much stock in common sense, but I wonder if they might consider science?

Scientists have shown many times over 40 years that business motivators (i.e. rewards and punishments) don’t necessarily create the outcomes we think. Paying ‘x’ to do ‘y’, in other words, doesn’t always get ‘y’ and the ‘x’ may even get in the way of doing ‘y.’ The “carrot & stick” approach to getting the best from workers isn’t very effective, and especially not in today’s service/information economy.

A knowledge economy

You see, what scientists have found is that very simple tasks with a very narrow focus requiring mechanical skills may actually get better performance with a bigger reward. However, this is how work was done in the Industrial economy; it’s not how it’s done today.

Today’s work requires innovation, synthesis and collaboration to respond to constantly changing economies and customer needs. This higher cognitive level thinking doesn’t respond to bigger sticks or bigger carrots, but soars with the challenges of intrinsic motivators like autonomy, mastery and purpose. Science says!

So, how much science does it take to change a business ideology?

Much of America’s corporate world is still mired in the “scientific management” approach, not to be confused with the science of what motivates people to be–and give–their best. This muck holds tight to many managers because it is known and comfortable. Even in the face of evidence to the contrary, for businesses to shift to a management model that recognizes and utilizes intrinsic motivators is a huge change: one even bigger than adapting to a global economy.

So what’s realistic?

Change yourself; change one person at a time. Recognize that if each of us changes a little, then the overall transformation will eventually happen from the inside out, for us as individuals as well as for the organizations with which we partner. Here are a few ideas to help you reconnect with your internal motivations:

1. Autonomy: autonomy is about self-direction. Don’t wait to be picked any more. Don’t wait to be told what else your job description holds. Let your manager know where you can make a difference and offer to take on the tasks. In this economy, how can you cut expenses? How can you volunteer or step into a gap in your department? What can you do to solve a customer’s problem without waiting to be asked or given the solution? How can you be a better, more collaborative project member? How can you truly become a partner with your organization to make it better and provide more value to customers?

2. Mastery: mastery is about becoming your best. So decide if you need to re-purpose or reinvent yourself. Either way, you’ll need to determine what new or advanced skills or knowledge or attitudes you need to best develop your talents. Whatever it takes, go after it. You are fooling yourself if you think your employer is responsible for your development. Recognize the new rules of employment and make your own security. Pay for your training, classes, and skills upgrades: it’s one investment you can’t afford not to make!

3. Purpose: more than any other desire, my clients want to know their purpose–what they are on earth to do, how they will make the world a better place. This is a purely human desire, and goes to however you define spirituality: belief, connection, energy, religion. So find yours. Start by finding a coach who can guide you through the process (yes, there is one) of becoming clear on your Foundation: who you are and what you’re about. Your purpose is within.

And, why not send the link to the TED video around to your coworkers and your manager? Ask to have a discussion on its content in your next staff meeting or department gathering. Take responsibility to get a conversation going on what would motivate those in your workplace and how you might work together to make that happen.

 

Labor Day Musings

A macro concept that underpins a lot of my thinking is “work,” most specifically how our definitions of work are drastically changed, yet apparently unrecognized by both the work ‘giver’ and the ‘doer.’

job boxes

Employers (the ‘giver’) continue to look at work as segmented pieces or ‘job boxes’ that can be put together into an integrated whole by someone looking down from on high. While organizations continue to define “jobs,” what they really need is flexible project workers who use their brains to readily move from one work area to another.

Employees (the ‘doer’) continue to look at work as jobs defined by a description with a defined beginning and end. While workers continue to say, “It’s not my job,” what they really need is work that they recognize as a contribution and that engages their mind and spirit.

If you’ve read my blog at all, you know that I see the employer-employee relationship as–at the very least, dysfunctional, and maybe–at the most–irreparably broken. It is, in many (maybe most) organizations, a lose-lose relationship.

Employers continue to consider employees as commodities, and employees continue to see employers as economic lifelines. Employers see employees as interchangeable and as expenses… a ludicrous view in an economy driven by knowledge and service. Employees continue to see employers as their lifeline with only high-risk options for economic security. There is no joy, enjoyment or even much satisfaction in most work and workplaces.

intrinsic value

What’s ignored by both parties is work’s intrinsic value: the value that drives the engagement and contribution of the worker. Without this, the enterprise “success” suffers–however that success is defined.

In the agrarian economy, work’s intrinsic value is continuity and contribution to the earth: tending to the growing cycles that foster abundance and replenish life stores.

In the trade / craft economy, work’s intrinsic value is using one’s talents and skill, contributing to the bigger needs of the community.

In the industrial economy, work’s intrinsic value is contributing the “piece” that makes the “whole,” and knowing the end result is better for the contribution. [Really? What happens when you can't see your contribution because the "whole" changes so often?]

contributions

In the knowledge/service economy, work’s intrinsic value is knowing that one’s contribution makes a difference…through a creative approach, a new product that better cements customer loyalty, or a superior level of service that outshines the competition. In today’s organizations, there’s lots of talk about these things but the approvals and the second guessing and the need for control and the short-term focus on the next quarter’s financials prevent most workers from having any sense of their work’s value.

In today’s world of global competition and global economics, this lack of contribution is destroying the only assets that can compete in these arenas. As Earl Pitts used to say, “Wake up, America!”

Here’s my question for you: what does it take to move Givers and Doers toward a truly realistic expression of “work” in the 21st century? To let up on the antiquated management and control practices that may have worked in the assembly line environment but that truly smother and destroy workers today? To give up on the antiquated because-we’ve-always-done-it-this-way and it’s-our-policy-service mentality that reduces productivity to ruinous levels?

How will you make a difference?

And here’s a personal question for you: What will you do, when you return to work after this holiday, to show the intrinsic value in your work contributions? Just one thing? How will you make a difference?

So how about adding to these Labor Day musings? What will it take to redefine “work” so it works for both employers and employees? Please leave a comment to further this conversation, and maybe by Labor Day 2010, we’ll see a shift that re-energizes “Labor Day!”

 

Taylorism: alive & well in corporate America

Maybe you remember reading–in one of your Introduction to Organizations texts–about Frederick Taylor and his focus on productivity. And even if you don’t, you may recognize his management theories as alive and well in your workplace today!

Taylor’s life work was productivity studies, his beginnings at Bethlehem Steel. Among his first jobs was designing a more efficient shovel.

Taylor's productivity study

By measuring pounds per shovelful and total daily pounds shoveled, he determined that a shovel designed to hold 21.5 pounds was exactly right to keep the men working efficiently all day. His redesigned shovel allowed the company to reduce it’s coal shovelers from 500 to 140, an early 20th century version of “doing more with less.”

Taylor went further than just shovel redesign; he also applied the same approach to the people who used the shovels. He called his approach “Scientific Management,” and managers (who found the human side of productivity improvement highly resistant) jumped on Taylor’s approach and roamed factory floors armed with clipboards and stop watches, in the interests of hightened productivity.

So it was Taylor’s work that redefined the role of a manager: it was the manager who became the “brains” in an organization, determining how everything would be done. The results? The more the manager did, the less workers had to do. Workers became like robots; managers made decisions and were in charge. Without having to think, workers’ jobs became brainless and closer supervision was required to make sure that slackers didn’t get away with it! Taylor, intent on machine-like productivity, actually said “I care not a whit for the thinking of the working man.” While his work dates to the early 1900s, Taylor’s Scientific Management is alive and well in organizations today.

Ineffective management tools

Managers love the alpha status and don’t want to give it up.

Even when it doesn’t work, and especially when it does more harm than good…like in the current non-Industrial non-machine economy.

Behavioral and neuroscientists have overwhelmingly shown the ineffectiveness of typical management behaviors. Giving feedback in the same old way is not productive, and providing rewards and punishment is counterintuitive to the way the human mind works. Managers who provide rewards and corrective action are automatically putting workers in a subordinate role. Our minds rebel and see this as control and manipulation. The more responsibility a manager has, the less employees take on. As long as what is considered to be motivation comes from the outside, it will be counter-productive…because we literally have minds of our own.

So managers who do less managing and who increase their expectations and support of workers are the ones who will get the best results. Rather than telling, a manager needs to do more asking. Rather than exerting control, a manager must engage the employee in taking responsibility.

Partnership = Responsibility

How? By asking questions and supporting the expectation that the employee is a partner in the business. Not a subordinate to be coddled or pulled along like a rebellious adolescent, but a partner expected to hold up his/her part of the business by achieving objectives that contribute to and align with the organization’s direction.

As a manager, you can diminish the Taylorisms you practice by:

1. providing information consistently and in a number of ways to connect employees with the business of the organization: strategic direction, financial indicators, business lines, what competitors are doing, etc. The more workers understand the business and its direction, the more they can define their own contributions.

2. knowing how they contribute to a greater good enables workers to step up to the intrinsic desire to belong. Querying (rather than telling) workers to set their objectives, their productivity and quality metrics, and their customer service practices enables workers to make an emotional commitment to their work, to their customers, to the business.

3. asking workers to assess themselves and their work: how they are meeting metrics and objectives; how they make mid-course corrections; how they improve their own sub-par performance; how they support team members in achieving goals and customer needs.

4. providing objective sources of feedback, such as business indicators that make it very plain whether employee efforts are moving the business forward or back. If the business is successfully meeting its goals, then employee efforts are recognized through these measures, customer surveys and even peer reviews.

Tapping in to the “brains” in your organization is not difficult, but it is different than “traditional” management practices. Interactive practices that build relationships and responsibilities are the only way to engage the head and heart and hands of workers in an economy that requires all these things for an organization’s success.

Why not shift your management approach and let me know how it goes?

 

Back-to-School

Those who have been required to memorize the world as it is will never create the world as it might be.

This quote by Judith Groch resonates strongly with me because the classrooms of my youth required memorization and lots of it: history, geography, trig functions, English prepositions, Latin root words, etc. The Dominican sisters who taught at St. Mary’s made sure of that!

We did memorize the world as it was then: and the boundaries were pretty sound. The literal “word view” was stable, defined by wars, separated by oceans and social or economic milestones. Even with the mind-numbing memorization, I liked learning.

Back-to-school time brings up wonderful memories, mostly because of new school supplies, a new book bag, and new teachers. Even in college, there was something enticing about new notebooks and pens and beginning again: the start of a new opportunity. Learning things that adds to or makes sense of stuff already in my brain.

I may be fortunate in that “Learning” is one of my talents (or ‘themes’ according to Gallup author Tom Rath), and I’ve developed it into a strength. I use that strength in my current work and leverage it so that I am able to look at new situations as challenges and view “change”–so scary for many–as just another puzzle to tackle.

How do you look at learning?

It’s not just for kids!

While our kids are heading back to school, I’m wondering if you are heading back as well. You may have a high school diploma, an associate’s or bachelor’s degree, an MBA or a PhD. Whatever education you have, much of it is out-of-date. Whether you graduated last year or 30 years ago, the world is changing quickly enough that whatever content you have is, literally, so last year.

The phrase “lifelong learning” is one we hear bandied about, and often when we hear it we think, “Oh, I have a degree;” “No more back-to-school for me…don’t have the time!” Or, “I can’t afford it.” But learning is no longer contained: in a classroom, or during certain ages, or even within a degree program. The truth is that whatever your age, you must continue to learn to avoid becoming a throw-back that employers see as outdated and provincial, unwilling to keep up with business reality.

What will you choose to learn before year’s end?

The beauty of being adults is that we can choose how we’ll learn: it may be in a classroom or it may not! When you consider options, make sure you include these:

*continuing education: computer programs, communication programs, or specific skills through local colleges or community learning programs;
*degree programs: through universities across the world; e-learning programs are available through hundreds of colleges and may be 2 or 4 year programs, even MBA work;
*mentoring and workplace options: what can you learn by asking someone more experienced to teach you? Or by shadowing them for a few days or weeks; Or by volunteering for a project as an observer or extra pair of hands?
*design-your-own professional development program by working with a coach: career coaches can guide you in figuring out what new directions and/or learning will best help you stay relevant or move in your desired direction.

Now, take action.

Whatever direction you decide to investigate, start small. Define one person you can talk to, or one program you can investigate and write it on your to-do list for this week. Don’t put it off, or wait until you get around to it. Better yet, find an Accountability Partner who will support your investigation and ask that person to check-in with you in a week to see how you accomplished the first step. In fact, if you’ll drop me a note with your first task, I’ll hold you accountable for completing it within a week. This is how you’ll most easily move forward: take small steps and be accountable to someone for doing so.

While you’re at it, why not buy a few school supplies to have on hand while you figure out your learning direction? It may be more motivating than you think!

 

Does the world owe you a living?

Last week a 27-year old graduate of Monroe College in New York sued the college because in the three months following graduation she had not found a job. Her suit alleges that for $70,000 in tuition, the school’s responsibility is to find her a position. The young woman (whose name I refuse to mention, thus possibly extending her 15 minutes of fame) is angry about her position, especially since her student loans will be coming due. She is in no position to pay on them, and so her family will have to take on the additional burden. (Find the story: http://tinyurl.com/mxh3v4)

Her position on the college’s responsibility: “They have not tried hard enough to help me.” The college’s position: “[we pride ourselves] on the excellent career-development support that we provide to each of our students.”

Sounds to me like a gross miscommunication around the concept of personal responsibility–and by everyone who has been part of this 27-year old’s long, long adolescence!

expecting a handout?

It apparently takes a “crash and burn” event to separate many people from their “entitled” view of the world. Guess the folks at Enron were just doing what they were told, and didn’t have any responsibility in their loss of retirement dollars. Guess the people who hate their jobs don’t have a choice but to stay…have to pay the bills somehow, right? Guess those who are “victims” of this current recession are just that, with no responsibility for their ill-prepared out-of-work status. Guess the “older workers” who aren’t valued in the current workplace are just disrespected for all their Industrial Age experience. And, apparently, the younger workers coming out of college are just not responsible for finding their own jobs–they are entitled to one as an result of the money they spent on the degree they received.

How does this thinking happen?

What happened to the idea of earning what you get? Of taking responsibility to use your talents, abilities and resources (a college degree falls into this last category) to get a job or move in a new career direction? Of being completely responsible for the outcomes in your life?

The young graduate who is suing her college apparently doesn’t know about the ‘personal responsibility’ part of life. [And, whose fault is this? When does it become hers?] And while many readers may see this story and say, “How ridiculous…I would never do that!”, their comments on their current work or economic status would belie this.

Are individuals responsible for having a job or not? Are you responsible for paying enough attention to see that your industry or organization must dance to a different tune, that of a global economy or tightening market? Are you responsible for paying enough attention to make sure that you can dance to that tune…even when it entails taking dancing lessons? And you need to pay for them yourself?

Swimming in your best direction

I believe individuals do have this responsibility, but when was the last time you heard someone say…I should have been ready for this downturn by sharpening my skills? I should have been ready by continuing to build and take care of my network? I should have been ready by learning which industries are growing and which are dying? Or even, I should have seen this coming?

It’s much more likely that you’ve heard someone say: “they” just called me in, and let me go; or “they” don’t appreciate the last 20 years I gave them; or “they” didn’t give me any training to upgrade my skills; or even “they” just don’t care about the little guy!

Here’s what responsibility looks like.

A few weeks ago, when taking a shuttle from my hotel to the Phoenix airport, the driver asked what I spoke about (I was heading home from the National Speakers Association convention). When I replied “workforce change and development,” he began telling me about his transition 8 years ago from manufacturing employee to franchise owner. Employed by Motorola, he was downsized and in his own words said that he “should have seen it coming.”

John Maelstrom, that Super Shuttle owner, decided to deal with the set-back and find work that works for him. He went into business for himself and now has two employees. He is a great example of resilience in the face of change, of someone with a sense of responsibility that defines his character.

Why not take just a few minutes right now and test your own sense of entitlement: Does your employer owe you your job?

If yes, what kind of guarantee do you have? How sure are you?

If not, what are you doing to be sure that you’re ready and responsible for your own livelihood? When you get to this answer, and don’t know where to start–drop me an email or give me a call. I can help you learn to trust yourself and move toward a true security, one you make yourself.

PS: when you’re in Phoenix and need a ride, call Super Shuttle, 602.244-9000 and ask for John by name.

 

Who’s making your career decisions?

I’d expect that most of you who mentally answered that question said “Me!” And, I’ll go along with you if your response to these 3 statements is “agree”:

1. I’m not worried about the economy, because I’ve planned my career and the learning I need to drive it, and I’m on that path;
2. I know that my work is aligned with my foundation—who I am and what I’m about;
3. I have consciously aligned my strengths and work results with my organization’s direction, and my commitment means I know I make contributions every day.

If you can’t agree with all 3 statements, then other people are making your career decisions for you: you’re depending upon your boss to like you; you’re depending upon someone else to keep you current; you’re depending upon your tenure with your organization to work in your favor; you’re depending upon someone else seeing your value for your next career move. And, if you’re currently looking for your next job, you’re depending upon someone else to recognize your value, match that value to their needs, give you the opportunity to show your stuff, and pay you before you ever make a contribution.

walking a tightrope

And, if you’re thinking, “Well, that’s their job,” then you’re wrong! That used to be how it worked, but it doesn’t any longer. If you’re still trusting someone else—current or former or next employer—then you’re walking a slippery tightrope and it’s only a matter of time.

So it’s time for you to ‘man up’ because there’s a new game in town. ['Man up' as used here applies equally to men and women.]

When you can agree with the 3 statements above, you have taken responsibility for your own security, and have chosen to no longer be dependent upon an employer. In today’s economy, with business after business either in melt-down mode or in a place where the mantra is “the sky is falling,” the only intelligent career decision is to take care of your own. This doesn’t necessarily mean starting your own business, but it does mean looking at your work in a different light and taking responsibility for your career security.

1. When you consciously look at your most satisfying work direction—the work you do that aligns with your strengths, skills, interests, and engagers—you can define your best direction, the training and education that will ensure your value, and then plan how you’ll get there.

Yes, I’m saying that you need to pay for your own training, education, and learning opportunities, but, really, how is that different from preparing for home ownership, or parenthood, or any other significant life event? The long-term payback of a sound, well-crafted learning plan is returned to you at least ten-fold over the course of your career. [Not only does it keep you current in your technical/professional specialty, it also impacts your change-agility.] Yet, most of you reading this wouldn’t even consider paying for a seminar or an e-learning course—you’re still counting on your manager to tell you what you need to “fix” and when they will send you to training to get it “fixed.”

career roulette?

Consider this: we’ll go through a number of $20K to $40K vehicles in a lifetime (maybe 6 to be conservative?) but it’s an appalling thought to put anywhere near that amount into ourselves and our development—our livelihood. Strange view—to not take the best care of the #1 item in our financial portfolios. We take responsibility for other financial assets, but not for the very thing that makes those assets possible.

2. When you consciously go after work that is aligned with your foundation, you do the best work you can possibly do–by any measure. You’re using your strength themes, you’re energized and engaged, you’re making contributions, and you provide consistent value. When you’re working at a job, any job, you can shrink or stretch your capabilities to fit it. Desperation and fear convince you that you have to stay put because the economy is so bad, or because you’re too old, or because you don’t interview well, or because…lots of reasons…all of which are excuses that keep you trapped in places you call comfortable but that are really deadening and high-risk. High-risk because it’s in these very jobs where you are most dependent upon someone else’s good will to stay. It’s not your contributions, not your value, not your results that keeps you there, but someone else’s generosity. Don’t fool yourself: in this position, you have no work security.

3. There’s little that has more value than a worker aligned with the organization’s direction and mission. You know, all brains on deck. Everyone marching in the same direction. Yet, most of you reading this are not…most of you go to work expecting others to make the effort. You go to work. You warm the seat. You put in your 40 hours. You fulfill your minimal job duties, not stepping on toes, not thinking beyond your cubicle, and never questioning. It’s your manager’s job, you rationalize, to get you aligned and motivated.

Once again, no it’s not!

It’s your responsibility to show your value, to define your contributions and continually look for ways to create more and better value for your customers, whether they are internal or external. If you’re not motivated to do so, why not? And what can you do, how can you change things to become committed to your work? It’s the emotional connection, the engagement of people with their work that makes for the most valuable business outcomes, including loyal customers who get the connection and pass it on to others. If you’re putting the responsibility for your engagement onto someone or something else (your boss, the work environment, dumb policies, etc.), you have it all wrong. Your job is to be engaged and to make top notch contributions. You can’t have one without the other and you can’t fake it either.

So take a look at who’s making your career decisions and determine if you’re OK with it. If you’re consciously not making the decisions, and you want to let someone else determine your fate, then don’t play the victim when a layoff comes, or when the choice position goes to someone else. ‘Man up,’ and take responsibility for your [lack of] actions.

But if you’re not consciously making the decisions, when will you start? It’s the only way to avoid the victim-thinking and victim behaviors that so often drive us, especially when the economy is described every day as “bad” or “never been seen before in the history of the world.” A few people make the decision every day to become responsible for their own career direction: when will you ‘man up,’ and take responsibility for yours?

 

Chasing your tail?

So how’s that job search going?

Chasing your tail?

I facilitate a monthly networking group–Execunet–for those who are in job search mode and/or who recognize that connecting, developing and maintaining a lifelong network is critical in today’s work world. Some people don’t get it: when they leave, they say “Nice to be here, but I hope I don’t see you next month!” Others do get it, and use the meeting as a beginning step in expanding their lifelong network.

We’re creatures of habit, so maybe it shouldn’t be surprising that so many folks looking for their next job use the same old approaches and tactics that worked the last time around–back in the 20th century… way back, actually. So, when you’re looking, just know that hanging your job search on these things is really ineffective…a lot like a dog chasing its tail!

“I’m an executive”

What you were called then doesn’t mean a whole lot, except to you, obviously, as you continue to define who you are by your former title.

It's about value, not title

So making it a point of dropping “executive” and “C-level” and “Cxx” into your conversation and expecting people to treat you special (and be honest here, if you didn’t think it did, why would you use it in the first place?) isn’t effective or helpful. It dates you. It says you’re still living in the past. Emphasizing what your title was as opposed to what your value is says “I paid my dues and deserve to be at the top of the heap” or “I’m important, so know who you’re talking to.”

Other executives may be interested in hearing this…most likely for mirroring or measurement purposes. Otherwise, it’s really irrelevant. While there was a time when you were defined by your title, that’s no longer the case: you are defined by what you bring to the workplace, by your skills and talents and characteristics and contributions.

Hiring managers (C-level included) want to know what you can do for them…not how great you used to be, or how high up the ladder you climbed. When you tell your stories about results, outcomes, growth and value you can make it very plain that you bring strategic-level results and visionary leadership. And that’s what translates to “what you can do for them.”

POINT: Talk your value, not your (former) title.

“I have an MBA”

That’s great. An MBA has value in and of itself. But what have you learned since you got that degree?

Work is driven by information and ideas. The amount of information–new information–available to us every 30 days is staggering: it’s about as much as two Washington Monuments. We can’t even measure it linearly, only exponentially. Look at it this way: in 1980, the information available to us as a world was about the size of the Washington Monument. Now, every 30 days we have double that available.** Not all good probably, not all valuable maybe, but available nonetheless. So an MBA, as the end-all-and-be-all statement of business knowledge has a life span of, say, the time it takes you to walk across the stage as you collect your degree.

Of course your MBA is valuable…just don’t think you can stop there. It may be most useful today to get you through the paper sort of resumes, but it says nothing about how current you are. So, use your MBA as a distinction, yes, but more importantly as a jumping-off-point for your agility and ongoing learning around business, building teams and leading change.

POINT: Talk your currency, not your degree.

“My resume tells the story!”

Where is your resume in the haystack?

To you, maybe, but it’s your story that gets lost in the pile of paper collected for a job posting.

The best use of a resume is to follow you…not precede you! Because when it follows you, the person who reads it has already met you and so begun the process of knowing, liking and trusting you.

If you must send your resume to become part of a stack of paper, then you also must recognize that how it tells your story is the key to getting you to the other stack, the “interview” pile. Effective resumes summarize, highlight, spotlight, accentuate and underscore your value in concise, carefully chosen and customized language, and do so in the first third of the first page. On average, your resume, might get a seven-second read; your goal is to have your paper-description fit the job description like a glove…so you get a longer read and make it into that more desirable stack of paper!

POINT: Talk your fit, not your life story.

Little shifts can make for big impacts.  Be intentional in your approach, stop chasing your tail, and get more effective results:  focusing on your value, not your persona makes you memorable!

**from the video, Shift Happens!, by Karl Fisch and Scott McLeod

 

Looking for security? Use your brain!

I’m fascinated by neuroscience and things related, like emotional intelligence and neuroleadership. It’s most amazing that scientists can watch us think and see how an emotion drives a thought. And how we can stop it–or not, as we choose. Our ability to be intentional in our actions is supported by the physiology of our brain.

Neuroscience

Did you know that scientists tell us now–with certainty–that there is a brain formula for changing? It’s focus + repetition. Our brains are creatures of habit (making us creatures of comfort), in that the strongest synapses–or connections between nerve cells–in our brains are those created by doing things over and over. Doing something new means creating connections (synapses) that don’t exist. So it’s not so much hard, as it is uncomfortable. That’s why change takes some time. We’re literally growing new brain connections to support the change and make it more comfortable, so that the change becomes the habit, or default!

Now, another piece: scientists also tell us that the brain can not distinguish between “real” and “imagined.” [This is what the placebo effect is all about: if I think this pill will ease my pain, it will. And in recent studies at Columbia & U of M, placebo medicine worked in over 30% of patients.] So then it follows that “imagined” practice is a good thing–maybe not as good as the real thing, but very helpful for preparing ourselves for change.

Still one more piece: our mindset. How we look at our abilities and qualities is a “fixed mindset” or a “growth mindset.” A fixed mindset, according to Carol Dweck, author of Mindset, is one that believes qualities are carved in stone, er, tin.

Fixed, tin man

This mindset keeps us stuck: since we have a finite amount of whatever–intelligence, personality, integrity, kindness, etc.–we have to continually prove that what we have is enough because 1) we don’t want to be judged inadequate and 2) we won’t get any more. So every situation becomes a challenge, or a contest to make sure we look and behave “enough” or better than enough.

Growth, learning

A growth mindset, on the other hand, believes that our abilities and qualities are things we can develop. We can change and grow and cultivate our talents and skills to constantly learn and become better. This mindset is one that is willing to confront challenges and take the risks associated with a difficult task, because hard work and desire make changes happen.

Is your mindset helping you or increasing your job insecurity?

Scientific support

So, backed by science, we most likely succeed at change when we:
1) focus on the change, again and again and again; practice doing the change over and over; focusing and repeating;
2) create a picture in our mind of what the change will be: how it will look, how we accomplish it, what steps we go through, and how the new change will be as comfortable as the old when we’re complete; imagining the change so our brain accepts it as real;
3) develop a view that embraces learning as something that never stops, so whatever challenge we face we can tackle with hard work and belief in our ability to change.

Workplace Security

Whether your current employment is solid or not, your ongoing challenge is to stay ahead of what your employer needs, to become change-agile without being told. What are you doing to increase your knowledge and improve your ability to contribute to your organization? Are you waiting for your manager to tell you what you need to do to stay relevant? Or do you whine and complain (aloud or inside) about every change you need to implement because “things were so much easier in the old days”?

You can create your own security by paying attention to what your brain and mind are doing, and determining very intentionally that you–knowing how your brain works–will make the changes to get that security. You can:

>> take on new challenges and work to raise your profile…be seen as committed to your organization’s success;
>> focus on customer service, listen to customers and then see that something is done with that feedback–take ownership of it and make something happen to respond to customers;
>> take a class or develop a skill that is valuable, pay for it yourself and then offer to share the information with your colleagues: collaboration skills, for example, or conflict styles, or creative problem-solving or teamwork skills;
>> step outside of your job box and look at your workplace like you were the owner: where can you cut expenses, where can you improve how things get done, what tasks might be picked up now that have slipped away during busy times, how can you improve your repeat customer business?
>> what are your competitors doing around new products and services? Knowing what’s happening in the industry and with a little competitive intelligence, you’ve put yourself in a position to discuss near- and longer-term business strategies.

What’s needed now

For too many years, we’ve counted on going to work, putting in time, and getting a paycheck at the end of the week. The landscape has changed and people are coming face to face with that new business reality…a new economy means new ways of working.

You have the brains, the mindset and ability to use what science now knows to increase your own employability and work-agility. None of us is required to stay in an outdated environment using outdated skills and be stuck until someone else decides our fate. All of us, you included, can step up, be responsible, take action and use your brain for your own security.

 

That Voice Inside Your Head

I went for my usual Sunday morning run with my friend, Mary, and we had a beautiful morning: the sun was out, it was over 40 degrees and for the first time in months we weren’t in thick ice or snow. We catch up while we run, so Mary mentioned her maddening run the day before: one of those where “the voice” inside your head (aka “the gremlin” sitting on your shoulder)  is whispering and whining loud and long in a tone that just won’t stop.

In Mary’s case, the voice was a stream of “you can’t do this,” “who do you think you are trying to run 7 miles?” “you can’t even run 2 minutes without stopping,” “your legs are miserable…give it up!” and, of course, “this hurts…your back, knees, hips: stop you’re killing us!”  The beauty of Mary’s story is that she ran through the voice and did the very thing she had set out to do. It’s so easy to listen to the voice and go to the place of comfort–to give in, to stay safe–wherever that is.

Do you know the voice I’m talking about? It’s the one that keeps you from moving forward with challenging or new things–telling you that the comfortable place you’re in is the right one, the safe one, the smart one. It says that change–any change–is going to be scary, hard, will make you look foolish, and you’ll fail.

A former client, Susan knows the gremlin well. We met for lunch last week several days after she finished the last exam in her paralegal program. Susan was a client 18 months ago, at a time when she didn’t like the work she was doing or the industry in which she’d spent 12 years. After introspection and research, Susan determined a direction that would use her strengths and provide real satisfaction. Her internet search found a premier program at a local university–it was convenient, affordable and it fit her schedule.

Once she discovered that option, Susan’s gremlin plopped itself on her shoulder and held on for dear life.

“You haven’t been to school for 25 years.” “You haven’t done any kind of studying for almost that long.” “How will you keep up with the younger students? “You probably won’t make it.” “Studying will take up all of your time–you won’t have a life.” “They won’t accept you…how embarrassing will that be?”

After wrestling with her gremlin, Susan took a baby step: she made a call to get some initial information. The information intrigued her and made it easier to push the voice aside, so she decided to talk to an advisor, someone who knew returning students. She took one small step at a time: application, interview, wait for acceptance.

Susan was thrilled when accepted, yet the voice came back feisty and persistent, creating nerves and angst and fear as the program started. But Susan had a goal, and she trusted herself enough to pursue the satisfaction she wanted and the change she desired.

What Mary and Susan both figured out is that the voice inside your head is yours: you create the thoughts, so you can change them! You’re in charge. The thoughts are strong since they’ve become habits. While it takes persistence and focus, you too can change those habits.

Well, this is a blog about careers, so what is your voice saying about yours? That you have to stay where you are with the economy and all? That the only smart thing is to suck it up and be happy you have a job? That you don’t have the skills to do anything else? That you’re too old (or, too experienced or too invested or too whatever) to make a change? That finding work you love is for other people, not people like you?

If that’s what your voice is saying, then listen up: Bunk! This kind of thinking lets you keep yourself small and under the spell of fear.

And this spell is one that doesn’t make you excited about your work; it doesn’t allow you to use your strengths every day; and it doesn’t move you toward making contributions that matter.  If you’re stuck in this thinking,  you’re defaulting down the easiest path, following your gremlin voice.

You don’t have to default, you know. When you own your career and take responsibility for your direction, you don’t have to “settle” any more. A different take on your career path, yes, but a realistic one for the 21st century work place.

 

Is Career Ownership for You?

Let’s get right down to it: owning your career takes desire, effort and initiative. If you don’t have these things, or don’t want to invest in yourself, then this message isn’t for you. However, if you’re looking for economic security and work satisfaction in today’s incredibly unstable marketplace, then this is the only way to go.

Career ownership has several segments: knowing yourself; leveraging your strengths; learning your organization; aligning for results; and developing your business case. Each segment is critical for an optimum end result, but each one can stand on its own and move you closer toward a definite career path. We’ll look at the first segment today and others over the next weeks.

Knowing Yourself

We all think we know ourselves, especially after we’ve collected some work and life experience.  And maybe we do, but not usually on a very thorough or conscious level. And it’s the ‘conscious’ part that’s important.

You see, when you know yourself–who you are and what you’re about–  you can be authentic because you learn to recognize your truth. And without this truth of who you are, you’re afraid to be authentic because you’re measuring yourself using someone else’s benchmarks.  By reviewing values, motivators, talents, skills, successes, etc. and surfacing them (digging down and bringing them to awareness), you see themes emerge. These themes are clues to what is significant and important to you, and what work elements will prove satisfying. The themes and clues come together, intellectually and emotionally, and you know this as your life’s foundation. This foundation is the “bench mark” for measuring decisions, both personal and professional. When you can bump decisions up against your foundation, you know what fits and what doesn’t…you are no longer measuring against someone else’s values and perspectives. You can be true to yourself.

While we think we know ourselves, until we have gotten crystal clear, we have nothing solid with which to guide  our decisions…so they’re often ill-fitting.

Many people build their foundation upon the organization they are in. Whatever the organization values becomes the values they take on…it’s the price for sticking around. Maybe you recognize yourself in Mark. Mark has been with his organization for over 20 years and knows what flies and what doesn’t. He knows what is expected in order to be “successful,” and he knows what will make the execs shake their heads and mumble about him “not being a team player.” Mark also knows he is miserable. He’s fearful about staying and he’s afraid to leave, not really certain of what he would look for and unclear as to how he would avoid getting in a similar position.

So Mark is frustrated: if he stays, it’s likely more of the same. Yet he’s not very confident that he can find another position, better than the one he has. And, it’s scary out there. So he hunkers down and sells pieces of his soul, giving maybe 20% of his ability and not rocking the boat. Eventually, he could find himself with a stress level that takes physical and emotional tolls.

Knowing yourself means you go after work that fits ‘hand in glove’ with who you are…not a job, not a box, not a hope for something better than you’re leaving. (There’s a reason why the first 90 days or so is called the honeymoon period.) When you know your strengths and values, you can target organizations that need your capabilities and working together becomes a partnership where you both win.

This works inside an organization as well, and maybe even better…because you can more easily find information to help you build your case for career movement and have access to mentors and sponsors who will help you along the way.

But it starts with knowing yourself. Until you do the introspective work that makes your foundation clear, you know yourself through others’ perspectives. And, in the business world that’s often negative:  it’s the deficiencies and failings that get addressed. When you’re clear about your foundation, you can stay balanced and move forward with confidence.

How to do this? Hundreds of self-help books promise a process that works.  The key is in finding the one that works for you. You can talk with a trusted confidant or advisor, although the key here is finding someone objective enough to guide but not advise; to listen long and deep, but not talk. Online assessments can provide you with some reflection, but it’s not so true as looking inside yourself.

The best way? Work with a coach who has a process that helps you look deep, is trained in coaching skills (listening, discerning, querying, et al.) and who is objective. A qualified coach can help you work through blocks and examine your beliefs, and encourage you to think critically…not from emotion.

And yes, it will be an investment. But it’s an investment in the first day of the rest of your career, and the basis for creating satisfying work that makes a difference.

 

Don’t Dance with this Career Saboteur

by Janine Moon

Careers used to happen this way: you paid your dues in one position, and awaited your promotion to the next. Your manager identified your career direction, often several different positions, and even if you were “fast tracked,” the organization controlled where and when. Whatever training you needed to move along your path was defined by your manager during your yearly performance review.

Career Saboteur # 1: you think it still works this way.

The economic changes that drive organizations don’t allow for much career planning, let alone a sense of direction for you. Every organization is focused on competition, its customers and an almost continual review of its business model in order to ride the rapids of the global economy. Look at it this way: if your organization isn’t doing this review, then your career direction may be the least of your worries!

This saboteur gives you the really false impression that waiting for career direction from your manager is appropriate…that’s how it’s done, that it would be frowned upon to take things into your own hands, that it’s somehow not up to you to sharpen your skills. Logic, on the other hand, tells you that the game has changed, but your distaste for change (especially initiating it) overcomes reason.

You own all the ideas in your head. Since you do, you can choose to change them if you want. This is one you must change!

Look around and see what your organization does with careers…if it does. Are you aware of openings or new business direction that fits your skills and experience? Do you get a once a year performance review, where your manager encourages you to ‘hang tight’ through this bumpy economy? Do you see consolidations, and activity in business units where your skills don’t lie? Can you look around and see that no career activity is happening and that you will be treading water in your same position next year at this time unless another reduction gives you more work and fewer resources or moves you to outplacement?

Whatever it is, acknowledge it…see it…and don’t let fear allow you to ignore it. Fear creates a paralysis that kicks your self-talk into high gear and reinforces your human desire to hunker down and do nothing…physical and mental homeostasis. That’s the last thing you need! Many workplaces are themselves in ‘hunker down’ mode where the modus operandi is scarcity, the word is be-glad-you-have-a-job, and development opportunities are only expenses to be cut.

Don’t be fooled into thinking that you have to believe this, too, in order to be secure in your position. The only security you have is that which you create. Your best bet? Get outside yourself, get with a professional–a coach–who can provide an objective and reality- based view of the workplace to get you around the paralyzing self-talk and work environment.

Look around to find those who would be advocates and supporters. Are managers trained in how to help you figure out career direction? Who in HR will assist you to implement a career plan, to pick up new or expanded skills and to help you find a mentor or sponsor? Will someone assist you in defining new paths based upon your strengths? Can you develop relationships in growth areas so you might create project or shadowing opportunities?

Your task now is to figure out: Am I comfortable with someone else “taking care of” my career? Who has my best interests at heart? What would it take for me to begin to own my career now, to take steps to move in the direction that’s best for me?

What it usually takes is direction, strategy and accountability. You learn to shift your beliefs and habits to support that strategy. Once your direction is perfectly aligned with your talents, a coach can hold you accountable and support your success. The support helps you get where you want to go, and to avoid the victim-thinking that has sabotaged you up to this point.

Now: take just a minute and let me know what has popped into your head: I know your voice is saying “Yes, but…” Leave a comment and let me know what internal arguments keep you from moving ahead. Your comments will help me help you to uncover resources to move away from this career saboteur!

 

The Elephant in the Room

Over separate lunches during the last week, I met with two of the most delightful people: bright, engaging, talented, energetic, professional–what smart business leaders would label as “talent we don’t want to lose.” But that isn’t the only thing these two young women have in common.

Both have been stymied, stopped, put off, turned away, and politically discouraged from doing anything that would “rock the boat,” step up their game, or be perceived by the powers-that-be as anything other than programmed robots waiting for direction. Their leaders like white bread, and their thinking doesn’t go beyond ‘how we’ve always done it,’ ‘now is not the right time’ and ‘we need to ride this out.’ This is head-in-the-sand water-treading at its best within a Fortune 100 and a Fortune 200 organization. Individual ambition and interest in contributing has been discouraged and belittled as untimely and inappropriate, and–whether spoken or unspoken–employees are expected to “trust us.”

This is probably a rant most accurately focused on large, heavy dinosaurs of organizations, but if it fits, and you’re not large, please step up and claim it. At least be honest with yourself.

I talked with a woman this morning about how employees are discounted as creative resources and shuffled like chess pieces while decisions are made around them; they are ignored, kind of like ‘The Elephant in the Room.’ Rather than utilizing the intelligence and expertise of people in the organization, leaders are using old-style “hunker down and wait this out, cut-our-losses” kind of thinking. They’re leading and feeding the uncertainty.

Every organization in existence is proud to claim that “people are our most important product,” or that “our people matter,” or “we’re nothing without our human capital.” And the dirty little secret (and it’s not even a secret!) is that those human resources are only expenses to be curtailed in order to make the next quarter’s financial expectations or minimize losses. Most capital is maintained and improved so the value increases, but not human capital.

Rather than using this time of economic uncertainty to regroup, develop these resources, realign and retrain, almost all organizations are pulling back, cutting the “expense” of honing the brains that make the business successful. Employers are sitting on their resources, all of them: time, money & people, waiting for the economy to come back. Well, news flash here: it’s not coming back! At least not the way most people are thinking. We are way beyond the 20th century when a recession was followed by something stronger that looked like more and better of the same.

We will see something stronger, but it won’t be more and better of the same…whatever the same is to your organization. The something stronger that we’ll see on the other side of this ‘downturn’ is of our own making, not of our own hiding…hiding under the radar, using the same tired industrial-era strategies to ride out the storm.

So organizations that don’t wake up sooner rather than later and deal with the Elephant in the Room, all employees who drive the business–and not just the ones in the executive suite–are losers in this economy. The Elephant that no one addresses is the collective brainpower going to waste, and the recognition that resources put toward sharpening that talent is the only intelligent way to create the future of the organization, at least any future worth having.

So you’re part of the Elephant…now what?

1. Stop waiting.
2. Start doing.

If your organization is like the one I’m describing, do you really think you’re safe if you do as you’re told, stay within your job box and wait? For what…for things to improve on their own? Do you think that keeping your head down will help you avoid the next round of expense control? Come on, open your eyes!

Get moving: look around and see what your company needs, figure out what your customers want. Where are business growth opportunities? What’s happening in the industry and with your company’s competitors? Where can new products or services increase customer loyalty? Who can you collaborate with on a project that can use your talents? Where can you step up and take ownership, increasing your value and partnering to strengthen your organization? What new training or learning will make you even more valuable to the business? Here’s a radical idea: pay for it yourself! It’s an investment in both your present and your future, and it won’t be wasted.

What’s holding you back? Fear? Of being a survivor and having your job plus those of three others who lost theirs? Or, leaving and knowing that you really don’t know your own value? Either way, stepping up and taking action is your only choice: waiting to be picked is an old-fashioned approach that won’t get you ahead and won’t keep you safe. Really: what do you have to lose?

 

Are You Melting Your Wings?

A lot of careers aren’t very intentional, they’re really accidental. Who do you know–yourself included–who has moved from position to position, better title, more money, different responsibilities, usually up, because someone else defined the move? Given this kind of “my career just happened” situation, is it any wonder that people who find themselves out of work in this economy think that they’re victims? If you never took responsibility for your moves, and just moved when something came along, it’s no wonder that you’re surprised when the move is “out.”

Way back in the 20th century, entrusting your economic livelihood to your employer was comfortable and safe. It was actually smart–the best way to get ahead was to align with your employer’s expectations, be loyal, put in your time, and trust that you were being tracked to something better.

An article from the Harvard Business blog, Businesses and the Icarus Paradox, (http://tinyurl.com/d597jd) provides an eye-opening analogy for business, but also for the career-fear in today’s employment market. Icarus was a figure in Greek mythology who made wings of feathers and beeswax and so was able to fly. Excited with his success, Icarus ignored warnings about flying too close to the sun. When he did, of course, the beeswax melted and Icarus’ wings fell to earth–and so did he.

The ‘Icarus Paradox,’ then, is this: what made Icarus successful also led to his downfall. His success led to his overconfidence, his blindness about what might be dangerous to his ability to fly.

With respect to jobs and careers, the very thing that made for success at work–depending upon the organization to provide–is now blinding people to the dangers of holding onto this thinking.

This blindness is creating a workforce that sees themselves as victims when it is really their refusal to deal. (Note: whether it’s stubbornness or ignorance, either is a refusal since changes have been plentiful for a long time.) It’s this refusal to deal with the challenges of a changed economy that has landed us in and continues the current mess. Businesses are at fault, too, but it is a shared responsibility. It’s time for both to take the blinders off.

Victims, by definition, are those who suffer from a destructive or injurious action or those who are deceived or cheated. While every business that is downsizing may not have proclaimed its economic problems, it’s difficult to see employee cut-backs as destructive, injurious, deceptive or cheating. Dumb, maybe, but not intentionally harmful to the individuals involved. If anything, businesses implement cuts because that’s the way they have always reacted to economic hard-times: cut expenses by starting with the biggest expense–labor. That reaction, in the industrial economy, served business well and didn’t do much, if any, long-term harm. When the economy improved, the business just restarted a line, increased production and continued its growth via that Industrial business model.

For businesses and workers, flying this model melts wings.

I remember my Dad working in the winters for Willis Jeep in Toledo and being laid off during slow times. He didn’t proclaim himself a victim, but he did have 2 or 3 other things lined up for when the slow times came. He sold products, he sold services, and he farmed. When the harvest didn’t provide the income needed, he moved to Plan B and even to Plan C. He developed his best strategy for his work/career path in order to succeed in the economy.

So if your wings are melting, what are you doing about it?

If you’re in an organization:

*How are you taking responsibility for retooling your skills?
*How are you taking the lead in collaborating with others to attract new and returning customers for the business?
*How are you providing a higher level of customer service, both to your internal and external customers?
*What new projects are you leading and who are you mentoring?
*What else are you doing to keep away from the sun– to toss out the old ways that don’t work anymore?

And if you’re looking for your next career place:

*What new skills are you developing while you’re searching?
*What new ways are you using to market yourself?
*How are you tapping into the unpublished job market?
*What is your plan for taking responsibility for your work future–all 5 or 20 or 40 years of it?
*Who are you working with (coach, mentor) to move beyond your old ways of thinking? Without support, it’s easy to fly back into the sun when you land.

Your turn!

If any of this resonates with you, please leave a comment. Let us know how you’re staying away from the Icarus trap. Tell us what specific actions you are taking to keep your career wings strong. Your comment could be the wind for someone else’s wings!

 

Are you Blind to Job Security?

I’m appalled and saddened as many are with the state of the employment market. I have good friends in bad straits. Their fear (along with most of the unemployed) is palpable and often overwhelming.

Many of them have been laid off from a place where they’ve spent 10, 20, 30 years. It’s not a hard and fast correlation, but often the longer the employ, the greater the shock. Add to that outdated job search skills, and the recipe makes for a frightening time in life, especially for those with homes and kids and all the bills that come with them.

Others, more savvy perhaps but out of work nonetheless, are dealing with their 2nd or 3rd or 4th lay-off in as many years. The leg-up they have is that they know the drill and likely suffer less paralysis.

Lost amid all of the finger pointing about job loss and the urgency to find another one is this fact: responsibility for one’s livelihood belongs to the individual. We aren’t guaranteed work, in fact we “apply” for work…meaning we go after it, knowing that we may or may not get it. And, if we don’t get one position, we “apply” for the next. In the process, we’re on our best behavior, boning up on the organization and doing enough homework to sell ourselves as the best person for the job. How is it then that after awhile (a few months? years?), our focus on “apply” is gone and entitlement sets in? We conveniently forget that there’s no guarantee.

Who out there searching for a job hasn’t been seeing signs of a very different workplace–for maybe the last 10 to 20 years? Who in the search hasn’t also been in an industry that has cut back and outsourced jobs over the last 5 to 10 years? Who in the search is part of the 4th or 5th round of cutbacks, rather than the first 3, and has been lying low…until now?

The clues have been there for years, but most people choose to wear blinders. And it’s the blinders to reality that have many job seekers in their current precarious positions.

As I’ve facilitated monthly Execunet meetings over the years, I continue to be amazed at two things that occur over and over again. One, when people say they’re looking for their next position, they often add “preferably a secure one” where they won’t have to “do this again,” i.e. network with people they don’t know. And second, someone will introduce themselves saying they’ve been downsized by XYZ company and are looking for a connection into ABC company, a target in the same industry. Inevitably, another attendee on the other side of the room will stand and say they have been downsized by ABC company and are looking for a connection into XYZ company, and so want to connect with the first attendee! Like the horse, their blinders let them hide from reality.

Job security is possible, all right, but YOU must create it. No one else can do it for you, and an organization is not going to look out for your security. The organization doesn’t have any security, either, and it can’t give what it doesn’t have! Most organizations are reinventing, restructuring, downsizing, rightsizing, and renewing in order to keep up or maybe stay a little ahead of constantly changing markets…so you are responsible for yourself. Get used to it.

So, how? Whether you’re searching for your next position or you’re living with the fantasy, begin to create your own security this way:

1. Upgrade your skills and/or learn new ones. “Lifelong learning” isn’t just for kids; it’s for everyone. If you work, then you must be relevant, and in order to be relevant you have to upgrade. “Maintaining” doesn’t cut it anymore. There will never be a perfect time, so start now. Check out your local community college and your professional association web sites to see what offerings will round out your skill set or give you new ones. Talk to career advisors about what you want to do and get their suggestions on learning and training opportunities.

2. Learn your value. Then increase it. It’s not in your past or current job titles, and it’s not the writing or paper shuffling you do or the meetings you attend. Your value is the results you create for an organization and its customers. Results are measurable, and you must know yours.

Start with your current or most recent position and identify a project you worked as well as the actions you took; then, determine results. There’s a reason for the project: what is it? To improve call center productivity by x%? To increase new client development by y%? To reduce expenses by z%? Whatever the outcome, this is your value to any organization. Going forward, track your contributions and work to increase them…the more valuable you are, the more marketable you are. Period.

So, if you’re wearing them, take off your blinders and create your own security. If you’re not sure, take a look around and be clear about what’s happening in your company. Either way, just do it…and start now.

 

Take the bull by the horns

WIIFM?

You’re thinking that even as you read this. We all do…we’re so busy and stressed that anything that takes our attention and time is measured by What’s In It For Me? And, if the answer is ‘not much’ or if it takes more than a few minutes, you (like all of us) are on to the next shiny silver bauble. The task that gives you the WIIFM answer quickly or deeply is where you stay.

So, the business that answers this question for their customers, keeps those customers. Pretty simple. The exception, of course, is the business that has captive customers…I mean, if they don’t have a choice, they’ll stay because they have to. DMV? Utilities providers? You know what I’m saying.

I’ve come to believe that businesses must not really get this. And, employees don’t either. They don’t make the connection between “the work I do” and “the success of my company.” If they did, a lot more employees would really care about the service or product they provide to customers. They would want to get better because they know that customers are a fickle lot, and customers make or break. Employers would be doing everything in their power to ensure their work environments foster excited and connected employees…because connected employees make for connected customers. That means happy, loyal, returning.

The opposite is true, too: disconnected employees make for disconnected customers. Lots more employees are disconnected from their work than are connected. And, that’s bad. The facts:

**Employers lose over$750 Billion annually in work they pay for but isn’t delivered by employees.
**Employees admit to over 2 hours daily of work time wasted on things other than work. (source: Salary.com)

Come on, take the poll…WIIFYou is that you can be anonymously honest!

Whether you’re an employer or an employee, the above statistics are sobering with respect to the work of keeping customers. And, lest you think this is some kind of anomaly, The Gallup Poll people back this up. For the last 15+ years, Gallup has measured how connected people are to their work across industries, functions, levels and size of organization. The results are dismally consistent. In the U.S., for example:

**29% of employees are engaged in their work;
**55% of employees are not engaged in their work; and
**16% of employees are actively disengaged in their work.

The worst part? U.S. numbers are better than many other countries!

Look at the last two categories this way: those not engaged are “seat warmers” and those actively disengaged are “seat burners.” So, the 16% in the last group are employees who actively work to sabotage the organization. The 55% in the middle group do only what they have to with the least amount of time and effort.

Another way to look at it: for every $1 given out on payday, the organization has received in return $.29 cents of great work; $.55 cents of mediocre or half-baked work; and $.16 cents of destructive work toward keeping and growing customers.

So, WIIFM?

When you care about your work, you care about your customers and how you deliver to them. When you’re engaged, you can be 30-35% more productive, and your company can see a 27% increase in profitability. This is a plus for the company and one for you…a win-win.

What can you do right now?

1. Decide that you are going to do your best work every minute of every day. That may mean listening to a customer with more empathy. It may mean offering to assist a co-worker who is involved in a challenging project. It may mean going to your manager and asking for additional work that stretches you or that no one wants. It may mean looking around and finding work that will ‘duct tape’ your customers to you and keep them coming back.

2. Look for ways to cut expenses and to get better at what you do. How can you complete your job in less time or use a better process? How can you improve the quality of what you deliver: more accurately, thoroughly, productively? How can you challenge your team to improve service delivery? Where can you cut waste by doing something differently from “the way it’s always been done”?

3. Take every opportunity to talk to your customers. Ask what it would take to be a more satisfied customer. Ask how you could do your job better. Ask if another area of your company could improve its response or quality. Then act on what they say! The only thing worse than not asking your customers is to ask them and do nothing with what they tell you.

WIIFYou? You’ll contribute to the greater good; you’ll increase your own satisfaction with your customer connections; you’ll take responsibility for work and career development; and you’ll create stability and growth for your organization.

Take the bull by the horns and everybody wins.

 

Hold up your end of the seesaw

We usually move into a job with a win-win perspective, where the match appears to be a solid one, where we can contribute and be compensated in return. It’s kind of like climbing onto a seesaw: picking a partner with whom we balance makes for a good ride. Seesaws only work when both players hold up their end.

In some organizations, those where employees are treated as assets instead of expenses, the seesaw ride continues: employees contribute continually and grow the bottom line, and employers provide recognition, support and the opportunity to make a difference in the world. These are the workplaces that know how to foster an engaging environment where people want to do their best. And their results show it.

In other organizations–most, unfortunately–employees are valued as expenses and at the first sign of a cloud (to say nothing of rain!), the employer hops off the seesaw and the employee hits the ground– hard. These are workplaces that choose not to care for their assets. And their results show it.

So let’s ignore for a moment whether organizations “should” develop workplaces that engage employees. Of course they “should”: especially when turnover costs big bucks, and it’s the brain power of the individual that drives business success. Be that as it may, most organizations are stuck in the robotic practices of the industrial economy…so here’s a thought:

As an employee, why don’t you stop waiting?

You change the dance. If you change your steps, your partner must change, too! (It does take 2 to tango.) Until you become engaged and thus a very strong business partner, your butt stays on the ground end of the seesaw!

Here’s how you can right that seesaw:

1. Learn to ask for feedback and feedforward.
Asking for what you need empowers you. Learn to request feedback or comments on your work, your piece of the project, your customer response. If the comments don’t tell you how to measure improvement, then ask for it.

Better yet, practice ‘feedforward’ and focus on solutions rather than on rehashing mistakes. Select a behavior you want to improve and ask your manager and peers for 2 suggestions on what you can do in the future. Take notes on what they say, and no ‘yes, buts’ are allowed: you can only say ‘thank you!’ (Credit to Marshall Goldsmith for this.)

2. Learn how your job matters.
Ask your manager, ask co-workers, ask the person who receives your work until you understand what it provides to the customer and the organization. When you know, you can think about that work and how to provide an even better product or service. Once you work at improving your customers’ experience, you can take pride in the results and the difference you make. This satisfaction is critical for your continued success as well as the organization’s. Your value– improved results–becomes obvious.

3. Learn the business.
You can’t be a good partner until you know your partner. While you have a job description, doing it in a silo is both ineffective and short-sighted. Who are your customers? What are their challenges and needs? What is it about your business that made them choose you over your competitors? Who are your competitors and what do they offer that your company doesn’t? Where are the best business development opportunities? How can you become an ambassador for your organization?

Then, take a look at the financial picture. Learn to read the income statement. How does the sales revenue trend? What’s the profit margin and how does that compare to industry benchmarks? How about the general and administrative expenses? If this trend is going the wrong way, you can choose to do something about it. If you don’t know the business, your butt is gonna stay on the ground.

4. Learn what’s happening in your industry.
If you know how your industry is changing and your competitors are responding, you can make a difference in moving your company toward being competitive. If you don’t, you are waiting. This post is about doing! Search the internet for information, read trade publications, attend industry meetings (on your own nickle, even!), talk with your co-workers in business development and sales, ask for updates from others who have industry contacts, etc. There are lots of ways to learn what’s happening in order to make a difference, so just pick a few and get moving.

5. Learn where your talents can best support the organization.
It might be in your current position, or it may be in another area. In order to figure this out, you need to know what your talents are and how those strengths play out in your work. Take the Strengthsfinder 2.0 assessment online and implement the report suggestions. Talk to a career professional who can help you leverage your talents. The sooner you align your strengths with the organization’s work, the sooner your contributions will make a noticeable difference.

So rather than waiting, why not hold up your end of the seesaw? What’s in your way? Drop a note and let us know!

 

The 3 R’s: A Sure-Bet for Career Stability

Let’s pretend you work for a large corporation and so far, so good: your organization has only done some restructuring and the “L” word (layoffs) hasn’t come up. But then you come in to work and your cubicle partner says her email isn’t functioning, and you respond that yours works just fine. She calls for support and finds out that the reason it doesn’t work is that she is on a severance list…she’s been laid off.

Word spreads like wildfire, the press gets wind of it and finally your employer announces the layoff of hundreds of people…long after the volcanic ash has coated everyone in the workplace. So, you’re one of the “survivors” who now has 2.5 jobs and whose morale is in the basement. You’re so very aware that “it could have been you” that you can barely breathe, let alone function; your emotional brain is in high gear; your fear and anxiety are probably running the show, even though you have no facts about your own position. At some point, hopefully sooner rather than later, your rational brain takes over:”calm down and breathe. Let’s think about this. Let’s not be hasty.” The sooner your rational brain kicks in, the sooner you can take an honest look at your situation and make some decisions.

When it does, your only sure bet involves the 3 R’s of Career Stability: Responsibility, Resilience and Self-Reliance. When you take it upon yourself to practice the behaviors of each, you expand your work/career options, develop the confidence to take authentic action steps, and determine how you can cultivate stability in an unstable world.

R#1: Responsibility.
Career responsibility means that you take it on. It’s similar to taking responsibility for your family: you take care of making sure they are well; or your house: you maintain it and improve it to keep its value high. So this is about taking care of your career, maintaining and improving it so it remains a valuable asset. You no longer wait for your manager or someone else to tell you what you need, what your strengths and weaknesses are, or what will make you more valuable. You do the due diligence to find this out for yourself…and then you act on what you find.

Taking Responsibility also includes:
*finding mentors in your organization who will help you increase your value;
*paying attention to the bigger picture: staying focused on your organization’s direction and growth areas;
*being more visible and valuable in your workplace than you may ever have been: look for projects and ways to make your work and your team’s work more, better, faster and visible;
*asking your manager, project leaders, peers and customers at every opportunity to give you suggestions for improvement.

In short, you no longer abdicate your career responsibility to your manager or the “the leadership” just because it’s always been that way. You ‘cowboy up’ and take the bull by the horns, learning how to devise your career plan and path. If not you, who?

R#2: Resilience.

Resilience means handling adversity that comes your way with strength and efficacy. Resiliency isn’t so much about what actually happens to you as to how you interpret what happens to you.

Your response to a workplace adversity is based upon how you see, or interpret, the situation. So, you could interpret your cubicle partner’s lay-off in several ways and how you interpret it determines your response. You can see it as a sign that you are next, and so your anxiety controls your work…your productivity bottoms out and your quality is non-existent. Or, you can see the lay-offs as a sign that your organization is in deep trouble, and you immediately intensify your efforts to find a more stable employer: you use work time to search Monster and Career Builder and to run additional copies of your resume. No productivity or quality from you with this response, either.

Yet another option: you choose to look at the lay-offs as a time when your customers need your best skills more than ever and you spend additional time and patience on every customer call. As a result, you show an increase in sales for the quarter. This response = good results for you and the company.

Career resilience is about bouncing back from work adversities, those affecting you directly or indirectly. You choose to be confident that you make a difference, and so you improve your service quality and productivity in the face of disappointments. You intentionally work at being more flexible and change-capable so your contributions matter.

R#3: Self-reliance.

Self-reliance is about taking care of your career and not expecting someone else to do so–regardless of how it’s always been. It means you don’t expect your manager to tell you what new skills or improvements you need; you assess your current skills and abilities and judge whether they are ‘top notch’ or need improvement. Talk to your best co-worker, the one whose job is like yours and who sets the bar for everyone. Ask that person to give you feedback on how your skills measure up. (Scary, I know.)

Or maybe you seek out a career advisor who can help you research the best practices and skills within your functional area. Connect with your Alumni Association to see if there are assessments available for alumni or to connect you with other alumni in your industry. When you know how you measure up (or don’t), take classes so your skills are cutting-edge. And, yes, pay for them yourself! You invest in your house, why not in you?

Now it’s your turn: tell me what you think and how you practice 1 or all 3 R’s of career stability and what benefits you have experienced from doing so. Your learning will help other readers…looking forward to hearing from you!

Janine

 

Who’s Your Daddy?

A Toby Keith song to be sure, but more importantly in today’s economy a question for you around your work and career.

Has your Daddy let you down? Are you an unemployment statistic? Were you thinking that you were immune to downturn, and that layoffs happened to other people…with less experience, tenure or value? And then, surprise, your Daddy let you down!

When you don’t own your career, when someone else makes your employment decisions, you’re giving that someone else your economic buttons. You are a child awaiting the decisions of your Daddy. And most workplace Daddies out there are practicing ‘tough love’ for the benefit of shareholders at the expense of employee-stakeholders.

Not even 20-somethings who move back home for the stability and care-taking by Mom & Dad give up as much, and they certainly aren’t ruled by fear. What is it about taking responsibility for work direction that is so heinous that people prefer to live in fear? Whether you’re inside waiting or outside looking, few employers offer any security or even stability and fear breeds fear. [And, No! I'm not encouraging everyone to become an entrepreneur; I'm encouraging you to take ownership of your career growth and direction-setting.]

Taking responsibility for your own work direction may not be easy (in the sense that it’s unknown), but do you really think it’s any harder than sending out resumes day after day or living for a phone interview and then not hearing anything for 3 or 4 weeks? Is it any harder than learning that you are “overqualified” or “underskilled” or just one of 300 resumes in a stack? Is it any harder than knowing that retirement isn’t just around the corner and that you won’t easily find another position based upon your Director or VP job title? Do you really think it’s harder than waiting for the next round and hoping your layoff notice isn’t part of it?

Wake up!
If you really think that you’ll find the stability you’re seeking in your next position–for sure–then you are clowning around with your livelihood. You have tunnel vision, and you’re living on false hope. Attributed to anonymous, this says it all:

Life isn’t about waiting for the storm to pass, it’s about learning to dance in the rain.

Be your own daddy.
Most people working today don’t know who they are, really, although to admit that takes some courage. ['Who you are' is also called your foundation.] Of course you know who you are, how could you not? Well, the fact is that we aren’t ever encouraged to get clear on it, we’re only encouraged to adapt to others’ foundations. Every organization you’ve ever been in has expected you to fit in, and you have. You might not have liked the values of the school, group or employer or how they did things, but somewhere along the line you learned “go along to get along.” We all do.

This worked fine when stability was a sure thing. It’s not any more. Without a single organization to tell you who you are, where you fit, and what you’re worth, chances are good that you don’t know. It’s not difficult to find this out: it’s really more about becoming very conscious of it, but it takes a bit of work. And it’s infinitely more productive with someone objective who can guide you through the process.

When you get very, very clear on who you are and what you’re about, you are your Daddy so can make decisions that fit–you have your “benchmark” against which to measure them. Your foundation is the defining factor, so when you know it, you can make decisions and know with certainty that they are right for you.

Clarify this benchmark.
To get clear on this measure, you discover the themes that are at the center of your being. Begin by exploring the threads that you’re sure to find in your answers to questions like these:

>>What would you do if you knew you wouldn’t or couldn’t fail?
>>What cause is so important to you that (to support it) you would work for nothing?
>>What motivates you…makes you jump out of bed to get going?
>>What are you putting up with…going along to get along?
>>What do you want your tombstone to say?
>>If you had no constraints on time or money, how would you live your life?
>>What does your intuition say about your life’s work?

Now look through your responses and see what words and phrases and ideas are repeated or are reflected throughout. These will be themes or threads around what’s important to you…about what defines you, and is the beginning work of clarifying your foundation. Add to this your values, talents and deep motivations, and you’re on your way to having your benchmark! With it, you make career decisions that are truly best for you and that won’t let you down.

 

Mentors: Have one? Want one?

Mentoring has risen to the top this week. In addition to presenting a workshop for a new association program, I was approached about creating a webinar; the topic has cropped up in several conversations as well. Believing in synchronicity, I expect there’s a good reason it’s gaining new interest: mentoring is needed.

It’s hard to find a mentor.
One person’s perception is their truth, although I suspect that there is a much broader application of this statement. Do any of these outdated beliefs apply to you?

mentoring

>you’re too busy (or think you are) to be a mentor;
>the mentor has to approach you;
>going after a mentor admits a weakness;
>offering to be a mentor would send an undesirable message, i.e. you need one;
>you have to be older and very experienced to be a mentor;
>mentoring is ‘out of vogue’; it’s really just common sense anyway.

Lots of excuses and misperceptions get in the way of really helpful relationships. If you’d like a mentor or if you’d like to be one, don’t let any of these misguided beliefs stop you!

What if you get turned down?
Yep, what if you do? The sun will still rise tomorrow and you can regroup. Really, chances are slim that you’ll be turned down if you ask someone to mentor you. Here’s why:

1. When you ask someone to be your mentor, it’s flattering. Everyone likes to be appreciated and considered valuable, and when you ask “Would you be willing to mentor me in this skill?” you’re recognizing expertise.
2. When you offer to serve as a mentor, it’s also flattering. You’re saying that you see value in the individual and you want to assist in their development.

How do you get started?
Why not become part of an existing mentorship program to learn the rules of the road? Whether it’s a program through a Boys & Girls Club or one through a college, the experience will give you information and skills that you can apply to personal mentoring. If your employer or your professional association has a program, get involved in that. These types of more formal programs provide some structure and tested approaches that foster success.

Regardless of where you live, chances are good that a local non-profit association would welcome you into their program as a volunteer mentor. This is a great opportunity to give to the community while learning structure, expectations and skills that make mentoring relationships thrive.

Short of finding an already-up-and-running program, you can get a mentor or be a mentor without one. You just have to wanna and go after it.

If you want a mentor, decide what you want to learn or what skill(s) you want to develop. Define 2 or 3 people who are effective at these things, and collect your thoughts. Approach your first choice, being polite, concise and clear with your request:

“You appear to be a master at making presentations seem effortless, and if I could do that it would strengthen my value to my organization. Would you be willing to mentor me and help me improve? If so, I’ll be happy to work within your schedule and follow your suggestions for development. I’m serious about learning from you and will keep all commitments I make.”

This makes it clear that you’ve thought about initiating the conversation, you recognize the “give and take” of the mentoring relationship, and you respect the mentor’s abilities as well as their time. In a couple of sentences, you’ve proposed a learning relationship that will be satisfying for both.

What do you have to lose?
Mentoring is a one-on-one, customized way to grow your skills and get the knowledge needed to stay on top of the changes in your workplace. Whatever you learned in your last training class or degree program gets outdated pretty quickly…as the global market continues to innovate, you and your organization must change to keep up and move ahead. Don’t ignore the learning you can get easily, informally and through “master practitioners” whose expertise ensures that you bridge the gap between theory and application. Really, what do you have to lose? And what do you have to gain?

Your challenge, should you choose to accept it: tell us your best mentoring story and pass along your wisdom–you can be the catalyst for someone else!

 

Corporate Titanics

I’m getting it all off my chest today–about organizations leading their lemmings, oops employees, down a path and not recognizing and not caring because they (the organizations) believe they’re too big to fail. If you don’t want to hear it, stop reading now.

My business is helping people to navigate their careers: set their direction and sail toward it while aligning with their organization’s mission. I meet folks all the time who are capsized by the organizations they are in, who are deceived (intentionally or by omission) and whose companies are led by Captains Titanic, industrial age business tycoons who forget that they’re sailing the ship, not the iceberg. So some of my work includes connecting people to business reality, and all of it allows them to shift beliefs and behaviors in order to take responsibility for their career direction. So, I’m all for people taking responsibility for themselves…that hasn’t changed.

A sinking ship

But you, CaptainsTitanic, you know who you are. [Just in case: C-level, VP and Directors, managers and supervisors, and project leads, this means you.) So, read on.

The way organizations (yours, too, probably) deal with work and job boxes and bodies--directly and indirectly--is nothing short of outlandish. You have jobs, stuffed in boxes along with the people who do them, and when things change (as they do daily and weekly) the boxes and the people have to change, too. When the square pegs no longer fit the round holes, they're gone. Yet, those very people are your assets in this economy. Rather than change your thinking, you swap out the expensive assets for cheap ones, you cut resources yet expect customer service to stay the same. It's kind of like the Titanic sailing with not enough lifeboats for all the passengers: people really believed that the ship couldn't sink. (Exceptions include Cisco, Deloitte & others of course, but are terribly few and far between.)

Your organization does a huge disservice to employees every day by:
1. lying to them;
2. giving them a false sense of security; and
3. abusing them emotionally and mentally.

Lying. Direct or by omission.
How many organizations have you heard spout "our employees are our most important product!" even while the business direction treats those employees as expendable expenses? I'd call that lying.

How many organizations tell their employees, either via executive 'town halls' or through email, that while the economy is bad, we're doing OK and we won't be laying off employees? How many tell their employees that the economy is hurting us, but we'll do everything in our power to avoid lay-offs? And then turn around and announce several rounds of layoffs that "can't be avoided"? I'd call this lying. Few organizations do everything they can to avoid layoffs because that's the simplest, easiest, most direct way to cut the expense line in the financials. Other options that many organizations don't even consider (did yours?) include job sharing; shortening hours; voluntary unpaid leave; eliminating raises; asking for employee participation in solutions. Wall Street (why do we still even care??) loves to see fast financial improvements for the sake of the shareholders and the stock price, rewarding short-term and short-sighted decisions at the expense of the long-term viability of the organization. But the options all take too long.

grown in the dark

Lies of omission are a little different: leaders say little or nothing before or after layoffs, so everyone’s left wondering ‘am I next?’; they don’t educate employees to the reality of today’s business economy–they don’t tell people what’s at stake, how competitors are ‘eating our lunch,’ how the industry is changing and requiring new skills, etc.; they don’t tell employees about how customers are changing and requiring new products, services and care. [Years ago, a cartoon drawing was circulated around offices about employees being treated like mushrooms... I'd say it's still relevant.] By expecting people to change by osmosis or to become more productive because ‘everybody knows how bad things are,” you’re like Captain Titanic wearing the darkest of glasses.

That false sense of security.
When you give someone a paycheck every 2 weeks whether they do their best or not, just for showing up, you’re reinforcing their sense of security. I know it’s how things are done, but to reinforce security that’s no longer there is harmful. It prevents people from being responsible and sends the message that their security comes not from hustle (the person) but rather from showing up (the daddy). [Read my April 15 post, Who's Your Daddy? for more on this.] If you want improved productivity, then do it right: pay for performance, have everyone participate in 360 feedback, require learning and skills upgrades, foster employee engagement and get crystal clear about expectations.

When you require performance reviews for every employee once a year and expect that every manager knows how to do this well, you’re reinforcing false security. First of all, managers who don’t like to do this or don’t know how put this off as long as possible and give it as little thought as possible. If you provide no training on effective feedback, then the manager thinks his/her approach is OK. Any one who gets a review expects to be told what their weaknesses are and what they need to do to improve. If their manager doesn’t tell them, then their expectation is that ‘my work is fine, I don’t need any training or improvement.’ This thinking reinforces sitting back and waiting to be told what to do with no concern for new learning. And frankly, in this economy, that’s the last thing you need your workers to be thinking.

Emotional and mental abuse.
I’m calling your (outsizing, downsizing, rightsizing) treatment of employees “abuse” because of the devastation you inflict, probably without even knowing it. And you hide behind “it’s a business decision.” It may be fast and convenient for you, but this is one business decision that’s bad…it’s not financially sound. The costs outweigh whatever financial gains you think you make.

Fifty and sixty-year old men and women tear up when talking about being let go and thrown into a job hunt in this economy and within a society that dismisses experience in favor of ‘cutting edge’ and values ‘inexpensive’ above all else. When you don’t communicate with your employees, when you give them false feelings of security, when you first cut budgets that maintain and improve employee skills and education, and when your response to a financial challenge is to cut heads, you are treating your workers like machines that can be idled and started up again when things turn around. We left that economy a long time ago.

You might even provide outplacement services of a few weeks or months for employees, in an effort to assuage your guilt. Leading them to think (and believing yourself) that a good resume and a place to meet with a counselor is going to provide the support needed to land again is 1) short-sighted; 2) ignorant; and 3) cruel. The first time a worker submits a resume for that “perfect fit” and doesn’t get a call because the HR person had to sort through 400 resumes, you have contributed to the results of abuse: lack of confidence, low sense of self-worth, ineffectiveness when it’s needed most; and a steep learning curve to learn how the market really works. Mentally and emotionally, when people are tossed into the market place they automatically revert to the job-search skills and the beliefs they’ve always held. Both are outdated and extract a considerable price from even the strongest person.

I will always say personal responsibility is critical to security and success, and particularly today in an unsettled, highly-competitive economy that is global in scope. But it’s time that organizations pick up their responsibilities and shift the messages they continue to feed employees, through intention or ignorance. The sooner organizations begin to support their employees in learning how to stay on top of the information and service economy, the sooner those employees will ‘pay it back’ in action, initiative and engagement with customers.

Could it be so bad if all stakeholders win?

 

Paying the Piper

The May 11 print issue of Business Week has a must-read article for anyone who is in the job market, worried about job security, or generally recognizes that our employment market isn’t quite as effective as we think. The author notes that in the midst of the high-unemployment across the country, there are about 3 million job openings that aren’t being filled.

Why? The short answer is that job-seekers don’t match the jobs. The jobs require skills sets different than those held by people looking for work. We’ve known for years that a number of industries are shrinking (e.g. manufacturing) and other industries are growing (e.g. health care). Even with this information, employers in shrinking industries did little retraining of their workforces and employees in these same shrinking industries thought little about becoming trained for another line of work. That gets us to today: jobs going begging for people to fill them, while workers by the millions are collecting unemployment. It’s time to pay the piper.

Here’s the Big Question: Who is responsible for retraining and retooling? The organization or the worker? Rather than facing reality and stepping into the responsibility, each points the finger at the other while saying loudly, “we have no money to retrain.” This leads to more of the same, while the market imbalance only increases. We are so quick to place blame and so slow to roll up our sleeves and get to work!

Let’s look at both perspectives.

Employers
Fact: some industries cannot hire enough qualified people, e.g. health care, education, professional services and government.
Their options: continue understaffed, shut down parts of the business, inflate hiring packages, or hire under-qualified people and train them.

The last option of the four makes a lot of sense…and maybe that’s why it’s not often selected. For whatever reason, employers expect that their employees will come with 110% of position requirements… fully trained with short or non-existent learning curves. Given the current pool of unemployed workers, this expectation is beyond a mismatch…it’s a fantasy. Most employers will take one (maybe all) of the first three options before they even consider training people. Why? Because ‘we’ve always hired this way.’ Or, it’s too expensive. Yet, these same employers don’t calculate the true costs of the first three options. So, employers’ expectations aren’t aligned with their business needs.

Workers
Fact: many people searching for work have outdated, irrelevant skills yet they continue to search for jobs that use those skills. Of course, the jobs aren’t there.
Their options: blame the economy and continue to feel worthless, expect additional unemployment benefits from the stimulus money, wish that things were the same as they were twenty years ago, or retrain for another industry or work function.

Again, the last option of the four makes the most sense…yet it’s often not pursued for lack of money (and a guaranteed return) or for lack of confidence. Probably because of Industrial economy paternalism, employees see training as what employers do, and so their expectations get in the way of a common sense solution to the employment market blues.

So, who must take accountability to create a match between employer needs and worker skills? Both.

It does the economy little good to have employers unable to compete globally; it does society little good to have great numbers of unemployed; it does families little good to live in depression and exist on welfare; it does workers little good to lose pride of contribution and self-efficacy.

If you’re an employer who doesn’t believe you can afford to train or retrain–think again, because you can’t afford not to. Can you afford to lose customers while you continue to search for the ideal employee? Can you afford to cut back on services while you search?

If you’re a worker who doesn’t believe you can afford to update your skills or retrain for another industry, think again…you can’t afford not to either. You must do one or more of these things:

1. Visit your local community college, and talk to a counselor; investigate their retraining programs for growth industries. Ask about loans and grant monies to pay for the training because it’s out there. It’s time to stop making excuses for why you can’t find work.

2. Get on the internet and find out what industries are growing and figure out your best path to invest in yourself and your (and your family’s) future. Visit The Occupational Outlook Handbook to determine what interests you, the education and training requirements for positions in that industry and how you can get that training. Another sound source of occupational information is O*Net; visit the site and investigate opportunities for a new direction.

3. Talk to a career coach or counselor to help you define a path. There are plenty of low-cost and no-cost services within any community if you look around. Check out faith-based and social service organizations; these are good sources of and good referrals for community career services.

Whether you’re an employer looking for skilled workers or a worker looking for stable employment, take another look at how you’re doing things. If you’re coming up short, making little headway in the employment marketplace and you want to dance, you have to pay the piper. Now’s the time.

 

Make Time for a Career Check-up

We all want work-life balance. We recognize that the best employers have flexible scheduling and acknowledge that employees have a life outside of work. In fact, ‘work-life effectiveness’ is the current phrase and I like that: it recognizes that ‘balance’ is tenuous and short-lived, while effectiveness / results is the real goal.

Do you know about the ROWE approach taken by Best Buy? ROWE is Results Only Work Environment and in its application, employees are expected to get results v. showing up for their assigned shift and putting in their time. [Note: ROWE is a business strategy that’s been shown to improve productivity by 40% and reduce turnover by up to 90%...nice numbers by anybody’s measure.]

When employers get to the place that results are what counts (v. time or dues or politics), they will be ready to recognize that something I’ll call Career Health goes a long way toward driving those results. When employees partner with employers on their career paths, they provide results that consistently make for a win-win.

Career Health Matters

To be healthy, or effective in your work, you must pay attention to 4 areas: physical, mental, spiritual and emotional. Each of these areas has two aspects that you—regardless of your position or job—can assess, leverage and strengthen. You might decide that your career health can be improved in your current job and organization or you might find that another direction serves you best

Physical effectiveness means Energy and Resilience.

From a physical perspective, you are most effective when you are energized by your work and you can manage the stress associated with it. When your work energizes, you’re able to be creative and step into challenging and unfamiliar situations with confidence. Even if you’re doing work that doesn’t naturally energize you or that is highly stressful, you can take steps to neutralize that. Resilience means having the ability to handle life’s little (and big) disappointments… and resilience can be strengthened. Waiting for a better position to come along or for the stress to go away is giving control of your work life to someone else.

Mental effectiveness requires Challenge and Growth.

You’ll provide the best work outcomes and have the greatest satisfaction when you are challenged and stretched every day. Challenges move you away from stagnation and boredom and encourage you to reach and contribute for your own improvement as well as better product and service outcomes. Tackling and meeting the challenges means growth and change, and also builds confidence and self-efficacy. If you’re in a position without challenge, then it’s up to you to create some. Go after (on your own!) new knowledge and skills; additionally, you can decide which of them will move you toward more challenging work and develop a plan to get there. Now you’re taking responsibility for your own work satisfaction.

Spiritual effectiveness uses Strengths and Values.

Those with greatest satisfaction in the work they do use their talents/strengths each and every day…not just once in awhile or on a rare occasion, but every day. Do you know what your strengths are, and how your work uses them? Do you know how you can leverage your strengths to do more of the work that’s so easy it’s like play? When you use your innate talents, you play in a bigger world and contribute from your purest authenticity. It’s this same authenticity that thrives when you can “walk” your own values in your work environment—when your values align with those of your organization. When they don’t match up, your frustration grows because you’re compromising one or more of those values…and that’s an uncomfortable way to live.

Emotional effectiveness includes Engagement and Contribution.

Engagement is when you immerse yourself in your work because you have an intense pride in making a contribution. The contribution doesn’t have to be big or recognized as key, but it does have to be real and known to you. Emotional connection to your work creates a caring that comes through in service and pride of accomplishment; without it, results are often half-baked and of minimal quality.

The Gallup Organization continues to find that less than 30% of all people are truly engaged in their work: emotionally connected to the outcomes, going above and beyond to get results. The remaining 70% are either not engaged in their work (I call them “seat-warmers”) or are ‘actively disengaged’ in their work (better known as seat-burners)…they literally destroy work done by others.

Career health/effectiveness requires attention to all four.

Being effective in the work you do is lots more than having a good job with some stability that you show up for most days. When you have a healthy (even balanced) career, you produce results that make an impact on your customers who can choose any number of providers in the global marketplace. Why not look around at your work and your work environment and assess how you measure up in each of the four areas? Examine both of the characteristics of each area and measure your level of each characteristic. If you’re missing one or more, take responsibility to develop it or strengthen it or go after it in work that fits you. Create your career health.

Why not spend one-third of your waking life doing work that works for you?

 

No shirt, no shoes, no service

While we’ve become very casual in our dress, there are still establishments that insist on doing business on their terms. In restaurants, “their terms” often are: No shirt, no shoes, no service. And, unless we’re really into pushing the envelope, if we don’t fall within those terms, we go elsewhere. In fact, most people don’t think much about it–if we’re not dressed for one place, we’ll go to another. And if we wanted to eat at a particular place, we would go dressed appropriately: we wouldn’t expect the owner to provide us with a shirt or shoes.

Yet, most people still expect their employers to provide them with a job, to provide them with job security and to give them a pay check every other week…whether they produce results or just warm the seats. Even though the rules for “being an employee” and “job security” have changed, employees expectations still haven’t changed much. I still hear those looking for work say, “I just need to find a stable place,” or “I really hope this is the last time I ever have to look for a job,” or “of course my skills are up to snuff, I was a VP!”

They don’t get it. Do you?

Employees today need to look and act more like consultants than, well, employees. Work is project-focused, and the # 1 characteristic needed by employers is flexibility–the ability to move quickly and change direction ‘on a dime.’ With competitors across the globe, most organizations really don’t need employees- – those people who get a paycheck regardless of whether they really produce or not–they need partners and consultants who come and go as the work does. Consultants who work steadily have the ability to morph their offerings into the service needed for the project at hand, no thanks to their ability to “read” what the organization has need of next. Consultants follow organizations’ missions, direction, competition and figure out their “pain”… and then provide services to ease or remove that pain. And partners…they do whatever it takes to drive success, and they do it without a job description!

Shirt

Has your shirt kept up with the workplace and your organization’s industry? Are you ready, are your skills upgraded and improved so you’re ready to tackle new challenges, in new ways, to keep up with new competitors? Your department training budget has been cut…so? Pay attention to your own skills development, not only to keep up but to be ahead of the curve, and ahead of all the others who will be wearing better looking shirts when the company needs to ramp down one area and ramp up another.

Shoes

Are your shoes tucked under your desk or are they moving you into alignment with your company’s shifting needs? If you’re sitting and waiting to be told what to do, or worse yet, playing the “that’s not my job” game, you’ll be sitting there until they shut down your email and don’t tell you why. Now’s the time to be curious, to be taking initiative, to be engaged with what your business and customers need. What new development is going on? How are next quarter’s objectives shifting the direction of your group or division? What new business direction can you see that would open up new client bases? Who can you pull together in a team to figure out how to reduce expenses (without being asked) and to increase or add customer services? This is one time you want to wear out your shoe leather proving your alignment with big and small business strategies.

Service

Your service is what creates the partnership for a secure working relationship. As an employee, when’s the last time you intentionally looked at your organization’s competitors to see how your company stacks up? What services or products do they provide that your organization doesn’t? If your competitors have better customer service than you, what have you done about it? How do you get others in your company to come together and change your customer offerings? It’s not my job goes nowhere in today’s economy and harms every organization where this phrase is used…and it’s just a matter of time before it catches up with the employees who use it.

Clean up your shirt, polish your shoes and ramp up your service!

If you want to play the game, you have to look the part; to dance, you have to pay the piper. You make your own opportunities. When you provide excellence and quality that clearly support the organization’s mission, and when you care enough to go against the tide of ‘how things are done around here,’ you become an asset that is difficult or impossible to replace. You become an owner…not only of your organization’s success but also of your own career path.