What would happen in US orgs if they spent as much on “people maintenance” as on “building and equipment maintenance”? http://tinyurl.com/62ek9g
[tweetmeme source=”JanineMoon” only_single=false]Help me understand please!
I read an article in a recent International Business Times, U.S. edition, reporting that 3.2 million jobs are going begging because perfect candidates aren’t available within the 15 million unemployed. And, apparently, they aren’t available internally, either.
[Note: I am generalizing and lumping all employers together…I acknowledge that there are exceptions!]
As the author of a book that places career development responsibility squarely in the employee’s lap (Career Ownership: Creating ‘Job Security’ in Any Economy), I still find it stupefying that employers don’t consider growing that perfect candidate–whether from the inside or outside. American employers as a whole look at investment in their greatest assets as an expense to be trimmed or eliminated.
Organizations think nothing of property, building and equipment improvements to extend the value of those physical assets, yet they find it a waste of dollars to maintain or improve the value of the assets that count most in today’s economy: workers’ brains. And, this says nothing of the value of workers who bring their hearts as well, motivated to go over and above to ensure the success of the business.
How did organizations get to the place where an operating assumption is that assets must be “perfect” in order to be a “fit,” to be of value? Or that maintaining the value of capital assets is a dispensable expense? Yet, these assumptions seem to drive many organizations in today’s economy. It’s the same thinking that organizations use to terminate workers who finish a project and hire different workers for the next–even if training or another learning solution would bridge the gap quite nicely.
Why is it that:
>Employers require experience, yet ignore slope of a learning curve?
>They downsize a workforce to reach quarterly financial goals while shelling out big bucks for outplacement to assuage guilt and appear socially sensitive in “hard times”?
>So many employers consider improving and “re-purposing” human assets to be an unwarranted expense while ignoring the expense associated with turnover, lost productivity, low morale and disappearing customer loyalty?
If a position can go unfilled for months while a search for the perfect candidate occurs, how important can it be to fill it in the first place? Do the accolades managers receive for coming in “under budget” outweigh the costs (much more difficult to track) of filling a position with less-than-perfect? What numbers would organizations discover if they weighed the ROI between bringing an internal candidate up to speed and recruiting for the perfect fit? How is the lost productivity measured and tracked? The lower efficiency and missed opportunities? Customers who go with a more responsive competitor while the search drags on for a qualified candidate?
How about measuring the real costs of doing business?
Organizations purport that they must “make the numbers;” so it is time for organizations to take responsibility for tracking all the numbers—not just the ones that make a quick short-term impact. In any economy, sacrificing smart, solid longer term business practice in the interests of meeting outdated stability measures results in a false sense of security for the bankers and the stockholders, especially when it’s the assets that are sacrificed.
In the May issue of Fast Company, authors Dan Heath and Chip Heath make a compelling case for growing talent internally rather than recruiting from the outside. It’s high time business people review outdated activities that fall under the guise of “sound business practice” and upgrade those principles to align with the needs of the 2010 economy.
Why not weigh in?
What will it take for employers to put workers on the “asset” side of the ledger instead of the “expense” side? How can workers help this happen?
Filed under: careers, Change at Work, Employment market, Hiring, Workforce development | Tagged: bad corporate decisions, Change at Work, corporate America, employment market, growth & development, retraining, short-sighted leadership, Workforce development | 3 Comments »
Josie, who had been searching for her next position for over a year was offered a job on Friday, making July 16 a day of celebration! Over 50, the longer her search went on, the more certain she was that she wasn’t enough…young enough, credentialed enough, talented enough, experienced enough, competitive enough, healthy enough, worthy enough…etc. etc.
Note that last enough: “worthy enough.” While you–especially if you’re in the job-hunt, too–may not say this aloud, feeling “worthy enough” is almost sure to be part of your self-talk. Because, if you really were worthy enough (you figure), they would have recognized it and not let you go; or they would have hired you by now.
Backward thinking, hurtful thinking and harmful thinking.
The voice in your head that tells you that you’re “not enough ___” (fill in the blank) is your ego talking. And your ego has been collecting “here’s the right/good/appropriate way to do things” your whole life. It’s there and collecting “how you must be” so that you fit in to your environments, and into society’s expectations. After all, can’t have a school full of children who don’t raise their hands now, can we? On the assembly line, we couldn’t afford to have workers who were creative cogs now, could we? Or people who didn’t work inside their cubicles because, obviously, no work is getting done!
So, the voice in your head collects stuff in an effort to have you fit in and to make sense of things. Now, get this: since your mind has collected these things over years–from others’ comments, statements and actions–your ego is really OPE: Other People’s Expectations. The ego is a reflection of what you believe others want you to be, and all of the experiences you have collected through life as they fit into those expectations. As humans, we like comfort and what we know (we think) is better than what we don’t!
So consider my client who searched for almost a year. Her self-talk about finding a job comes from her job-search experience over the last 20 or so years.
So, Josie, people who are valuable are hired quickly. Well, actually, they don’t lose their jobs in the first place. So, you must not be valuable since it’s taking so long. Your last manager must have said something bad about you. You knew you couldn’t trust her. You shouldn’t have put her name on that employment form. And, you should have submitted your resume faster. You aren’t the spring chicken you used to be–they probably think you’re too old. Your experience gives you away, you know. If you ever get an interview (and you really screwed up that last telephone interview), they’ll ask you about your last two positions that were less than two years each. Even though they were cutting staff, if you were any good you’d still be in those jobs. In fact, remember that article you read only a few weeks ago: hiring managers don’t even want to interview people who are unemployed because they think you have a performance problem. So they are probably right–you do.
So how do you get to being “enough”?
1. Recognize that self-talk is not usually based on fact, or at least the facts of current reality. So the assumptions and beliefs that are driving our thoughts are likely old or outdated.
2. Practice stopping your automatic thinking, the self-talk that is negative. When you catch yourself doing the “not enough” thinking, say to yourself: “I know that’s not true because…” and complete the sentence with as many answers as you can. Even one answer shows you that your initial thinking, the negative self-talk, is only an assumption and not necessarily true.
Since how we think has a direct connection to what we do, it’s worth learning to work around your ego to get to a place where you will be effective–in your job search or any other situation where you want to move forward.
Self-talk keeps us stuck and ego keeps us small. Be intentional about your thinking and step into being enough. I guarantee you’ll like it there.
[tweetmeme source=”JanineMoon” only_single=false]Spent part of the morning at the Upper Arlington (UA) Fourth of July parade: it’s an annual staple and the biggest non-commercial parade in the U.S. (or at least it used to be) My daughter and I have walked 3 blocks to the parade route every year for 21 years, and sat on the same corner: Northwest Boulevard and Barrington Road.
Some things surrounding this event are so familiar: timbits from Tim Horton’s before we go; chairs on the same street corners, set out at least 2 days before; little American flags distributed by Boy Scouts before the parade; the tattered-looking fife and drummers leading the parade; everyone standing as the American flags pass by; veterans of every war since WWII riding in vehicles driven by younger vets; class reunion groups on flatbed trucks; neighborhood floats; the huge UA “golden bear” pulled and turned by Civic Association members; and bands, bicycles, Shriner’s cars, and an OSU Alumni TBDBITL. Such makes the Fourth a celebration at home. It’s comfortable, easy and–for my family–what makes the day an event. It’s become our habit to attend.
Habits are familiar; are they intentional?
While the Fourth comes around each year, the floats, bands and other entries take a special effort and don’t come around without considerable effort. Someone–likely many–make the decision and special effort each year to be part of the parade. My point is that it’s a conscious decision. The “date” is the familiar, the automatic; the “parade” and the resulting celebration is the intentional.
So much of life and especially work is like that–work weeks come around one day at a time–and we go, habitually and timely but with little or no intention. We put in the time, do what we must and then leave–only to do the same tomorrow. Wouldn’t it be cool if there were more celebration–every day?
To whose drummer do you march?
So which part of your (work) day belongs to the drummer in you? When do you do those things that tap your talents, that make you proud of the work you do? How do you ensure that at least some of every day you intentionally use your talents? That you contribute your best that day because you’re using the strengths you’ve developed and honed? This takes intention.
Or, are you marching to a drummer with a beat you don’t recognize? So you can pay the bills at the expense of your pride, satisfaction and efficacy? This takes habit.
Contrary to much popular belief, you don’t need to give up one for the other. You can earn a living while doing work you love–that is, work that uses your talents–when you approach it intentionally.
The intentional part takes some work, too. It won’t happen when you wait around for your manager to recognize the great job you’re doing and promote you out of the department. It won’t happen when you wait for someone to give you a career path. It won’t happen by staying low so no one will notice you during times of “expense control.”
It does happen when you stay alert to changes in your organization’s strategies. It happens when you volunteer for projects where you can learn new things. It happens when you approach an experienced colleague who can show you some new ropes. It happens when you try something different with a customer that works better than the old way. It happens when you become responsible for being intentional.
So when will you choose to lead the parade?
It’s pretty easy to say, “Well, of course, I own my career–no one else does.” But saying it doesn’t make it so. Over the next few weeks, I’ll focus on what it really takes (actions, behaviors, words) to be the owner of your career and, by extension, the keeper of your ‘job security.” You’ll be able to assess your relationship with your career, determining what changes if any you choose to make in order to increase your satisfaction and security.
Let’s start with career itself. A career consists of two things: 1. work that is your contribution to the world and that you take pride in doing well; and 2. a “path” for that work that is flexible, multi-directional and constructed to best reflect your values and talents.
Take note: “job” is not mentioned nor is putting in hours. A career isn’t necessarily linear and it’s not something you fall into because a career today is constructed–intentionally. It’s flexible, including the timing, the business, the work itself.
Now let’s consider ownership. Owners care for their possessions in a more intentional way than renters ever would. When you own your home, you consider “location, location, location” before you buy; you make sure the amenities fit your needs; you allocate maintenance and decorating dollars; and (most often) you work with a professional who can maximize the house you get for your money. You make an investment intending to gain value over the years.
We own homes yet rent careers, moving from job to job and stringing them together to make a lifetime of activity. The location is often whoever is hiring; the maintenance is only when a weakness crops up; and the professional is considered only when all else fails.
Your work matters to you, and you take pride in it.
You use your talents and walk your values every day.
You have a rotating one-year learning plan that you follow.
You are paying for the learning yourself.
Your career “path” is sketched out for 3 years, yet flexible if markets or your options change.
You know the value you provide and you make it known.
You know–always–the way to increase your value.
You have a career coach who is a sounding board and supporter.
You have at least 3 mentors from whom you learn.
If you really want to own your career, then pick one or two of the items above and put them in place. You’ll be able to do that more readily if you work with a coach who can guide you to developing a map that works for you. But the map only works when you do. Taking on the responsibility and being accountable for the follow-through is what really makes you a career owner.
Anything else is just hot air.
Filed under: Career Ownership, careers, Workforce development | Tagged: career, career owner, career responsibility, Change at Work, employment security, growth & development, job security, professional development | Leave a comment »
[tweetmeme source=”JanineMoon” only_single=false]Short-sighted. Unconscionable. Foolish. Profligate. Asinine. Ignorant. And I’m just getting started.
How ludicrous is it that some Employers are deciding that the Unemployed are not good enough to hire? CNN Money this week posted an article that says this is becoming more common. While it’s apparently not illegal, I’d have to call it immoral or at the very least ignorant.
Do hiring managers really think that everyone of the almost 11% unemployed is in that position for performance reasons? How far removed from reality are they? Do these hiring managers really believe that organizations suddenly (and all in the same 12-18 month period) decided to retain employees based on performance rather than tenure, politics or laziness? (It takes some doing, after all, to collect the documentation to get rid of someone even in “at-will” states.)
How audacious that hiring managers (and the HR people who clamor to be their strategic partners) so inanely surmise that the talent to fill an opening could only be found in someone who is already employed.
Business just doesn’t “get it”
It’s been obvious for some time that many organizations don’t really “get” that their assets and capital for success in this economy reside in their people…and that the people own that capital. Unlike the last half of the 20th century where the assets were equipment and buildings and bricks that stayed put, when people today leave an employer, they take their brains and energy and talent with them. The buildings and equipment that remain are only the shelter and the tools to support the brains (and heart!) that create customer loyalty. It’s the talent within a business that defines excellence and competitiveness in a global marketplace. Our Economy of Choice is driven by the people who do the work, create new products and offerings and serve and retain loyal customers.
But, apparently, some Employers believe that only the Employed can make this cut. I expect this reduces the number of resumes to review. It also assumes [and we all know what ‘assume’ means] that anyone currently employed is a top performer…because of course organizations only keep top performers…no room for “B” or “C” employees these days.
And a top performer would want to work for you WHY, Mr. No-unemployed-need-apply-here Hiring Manager? Because you aren’t talented enough yourself to know that talent isn’t defined by employment? Because you aren’t influenced by labels? Because you aren’t smart enough to know why the U.S. has an unemployment rate of almost 11%? Because you’re blissfully unaware that downsizing, as in ‘across-the-board-cuts’ is the quickest way to impact the hallowed bottom line? Yes, you need some talent in your organization, Mr. Hiring Manager, but the talented won’t tolerate your prejudices and ignorance for long. You’re making your own bed and eventually you’ll lie in it.
Where are the Human Resources people who are Strategic Partners?
If ever there was a time to draw a line in the sand, HR folks, this is it. Strategically, to look only for new hires in the ranks of the Employed is right up there with selecting a physician who will tell you what you want to hear. S/he may not be the physician who can diagnose you, but you aren’t looking for the best–you’re looking for one who fits your parameters.
Where is your backbone, your courage to do the right thing…as well as the smart thing? Your job as a “strategic partner” with other organization leaders is to prevent those leaders from shooting themselves in the foot and to educate them about the concept of human capital. If you haven’t stepped up before, now is certainly a good time.
And, don’t use the excuse that “we need to weed out resumes somehow.” That’s a really lame and lazy excuse, and sounds like an “employee” reason not a “partner” reason. Partners do things to the advantage of the organization, even if it’s difficult and takes time. You should be doing the same.
Where are the Recruiters who know better?
I expect the first response from Recruiters is “that’s what my client(s) want…they won’t talk with anyone who is Unemployed.” To that I say Bunk!
Where’s your courage, your backbone to do the right thing? How could you go along with an Employer who ignorantly or even indifferently believes that hiring only Employed people is a good talent-attraction strategy? Seems awfully similar to someone who only wants to hire blonds but not brunettes. Or only people with advanced degrees when a college degree isn’t really even necessary for the position. Comes down to power, doesn’t it? “Because we can.”
It’s sad to think that we have all become so enamored with comfort and security that we are no longer willing to do the right thing. We aren’t willing to speak up and question or to provide another perspective because somebody might get mad. It’s no wonder that the employment market is in such shambles. It’s a “buyers market” precisely because employees have given up their perspectives in exchange for the illusion of safety. As long as we’re safe, we’ll do as we’re programmed.
And the kicker? We’re as safe as the Emperor who wore no clothes was covered: we’re only kidding ourselves.
Filed under: careers, Change at Work, Employment market, Engagement, Hiring, Workforce development | Tagged: bad corporate decisions, corporate America, corporate ethics, employment market, hiring talent, short-sighted leadership, unemployment blues | 6 Comments »