“Red-headed stepchildren” need not apply


[tweetmeme source=”JanineMoon” only_single=false]Short-sighted. Unconscionable. Foolish. Profligate. Asinine. Ignorant. And I’m just getting started.

How ludicrous is it that some Employers are deciding that the Unemployed are not good enough to hire? CNN Money this week posted an article that says this is becoming more common. While it’s apparently not illegal, I’d have to call it immoral or at the very least ignorant.

Do hiring managers really think that everyone of the almost 11% unemployed is in that position for performance reasons? How far removed from reality are they? Do these hiring managers really believe that organizations suddenly (and all in the same 12-18 month period) decided to retain employees based on performance rather than tenure, politics or laziness? (It takes some doing, after all, to collect the documentation to get rid of someone even in “at-will” states.)

How audacious that hiring managers (and the HR people who clamor to be their strategic partners) so inanely surmise that the talent to fill an opening could only be found in someone who is already employed.

Business just doesn’t “get it”

It’s been obvious for some time that many organizations don’t really “get” that their assets and capital for success in this economy reside in their people…and that the people own that capital. Unlike the last half of the 20th century where the assets were equipment and buildings and bricks that stayed put, when people today leave an employer, they take their brains and energy and talent with them. The buildings and equipment that remain are only the shelter and the tools to support the brains (and heart!) that create customer loyalty. It’s the talent within a business that defines excellence and competitiveness in a global marketplace. Our Economy of Choice is driven by the people who do the work, create new products and offerings and serve and retain loyal customers.

But, apparently, some Employers believe that only the Employed can make this cut. I expect this reduces the number of resumes to review. It also assumes [and we all know what ‘assume’ means] that anyone currently employed is a top performer…because of course organizations only keep top performers…no room for “B” or “C” employees these days.

And a top performer would want to work for you WHY, Mr. No-unemployed-need-apply-here Hiring Manager? Because you aren’t talented enough yourself to know that talent isn’t defined by employment? Because you aren’t influenced by labels? Because you aren’t smart enough to know why the U.S. has an unemployment rate of almost 11%? Because you’re blissfully unaware that downsizing, as in ‘across-the-board-cuts’ is the quickest way to impact the hallowed bottom line? Yes, you need some talent in your organization, Mr. Hiring Manager, but the talented won’t tolerate your prejudices and ignorance for long. You’re making your own bed and eventually you’ll lie in it.

Where are the Human Resources people who are Strategic Partners?

If ever there was a time to draw a line in the sand, HR folks, this is it. Strategically, to look only for new hires in the ranks of the Employed is right up there with selecting a physician who will tell you what you want to hear. S/he may not be the physician who can diagnose you, but you aren’t looking for the best–you’re looking for one who fits your parameters.

Where is your backbone, your courage to do the right thing…as well as the smart thing? Your job as a “strategic partner” with other organization leaders is to prevent those leaders from shooting themselves in the foot and to educate them about the concept of human capital. If you haven’t stepped up before, now is certainly a good time.

And, don’t use the excuse that “we need to weed out resumes somehow.” That’s a really lame and lazy excuse, and sounds like an “employee” reason not a “partner” reason. Partners do things to the advantage of the organization, even if it’s difficult and takes time. You should be doing the same.

Where are the Recruiters who know better?

I expect the first response from Recruiters is “that’s what my client(s) want…they won’t talk with anyone who is Unemployed.” To that I say Bunk!

Where’s your courage, your backbone to do the right thing? How could you go along with an Employer who ignorantly or even indifferently believes that hiring only Employed people is a good talent-attraction strategy? Seems awfully similar to someone who only wants to hire blonds but not brunettes. Or only people with advanced degrees when a college degree isn’t really even necessary for the position. Comes down to power, doesn’t it? “Because we can.”

It’s sad to think that we have all become so enamored with comfort and security that we are no longer willing to do the right thing. We aren’t willing to speak up and question or to provide another perspective because somebody might get mad. It’s no wonder that the employment market is in such shambles. It’s a “buyers market” precisely because employees have given up their perspectives in exchange for the illusion of safety. As long as we’re safe, we’ll do as we’re programmed.

And the kicker? We’re as safe as the Emperor who wore no clothes was covered: we’re only kidding ourselves.

Corporate Titanics


I’m getting it all off my chest today–about organizations leading their lemmings, oops employees, down a path and not recognizing and not caring because they (the organizations) believe they’re too big to fail. If you don’t want to hear it, stop reading now.

My business is helping people to navigate their careers: set their direction and sail toward it while aligning with their organization’s mission. I meet folks all the time who are capsized by the organizations they are in, who are deceived (intentionally or by omission) and whose companies are led by Captains Titanic, industrial age business tycoons who forget that they’re sailing the ship, not the iceberg. So some of my work includes connecting people to business reality, and all of it allows them to shift beliefs and behaviors in order to take responsibility for their career direction. So, I’m all for people taking responsibility for themselves…that hasn’t changed.

A sinking ship

A sinking ship

But you, CaptainsTitanic, you know who you are. [Just in case: C-level, VP and Directors, managers and supervisors, and project leads, this means you.) So, read on.

The way organizations (yours, too, probably) deal with work and job boxes and bodies–directly and indirectly–is nothing short of outlandish. You have jobs, stuffed in boxes along with the people who do them, and when things change (as they do daily and weekly) the boxes and the people have to change, too. When the square pegs no longer fit the round holes, they’re gone. Yet, those very people are your assets in this economy. Rather than change your thinking, you swap out the expensive assets for cheap ones, you cut resources yet expect customer service to stay the same. It’s kind of like the Titanic sailing with not enough lifeboats for all the passengers: people really believed that the ship couldn’t sink. (Exceptions include Cisco, Deloitte & others of course, but are terribly few and far between.)

Your organization does a huge disservice to employees every day by:

1. lying to them;
2. giving them a false sense of security; and
3. abusing them emotionally and mentally.

Lying. Direct or by omission.
How many organizations have you heard spout “our employees are our most important product!” even while the business direction treats those employees as expendable expenses? I’d call that lying.

How many organizations tell their employees, either via executive ‘town halls’ or through email, that while the economy is bad, we’re doing OK and we won’t be laying off employees? How many tell their employees that the economy is hurting us, but we’ll do everything in our power to avoid lay-offs? And then turn around and announce several rounds of layoffs that “can’t be avoided”? I’d call this lying. Few organizations do everything they can to avoid layoffs because that’s the simplest, easiest, most direct way to cut the expense line in the financials. Other options that many organizations don’t even consider (did yours?) include job sharing; shortening hours; voluntary unpaid leave; eliminating raises; asking for employee participation in solutions. Wall Street (why do we still even care??) loves to see fast financial improvements for the sake of the shareholders and the stock price, rewarding short-term and short-sighted decisions at the expense of the long-term viability of the organization. But the options all take too long.

grown in the dark

grown in the dark

Lies of omission are a little different: leaders say little or nothing before or after layoffs, so everyone’s left wondering ‘am I next?’; they don’t educate employees to the reality of today’s business economy–they don’t tell people what’s at stake, how competitors are ‘eating our lunch,’ how the industry is changing and requiring new skills, etc.; they don’t tell employees about how customers are changing and requiring new products, services and care. [Years ago, a cartoon drawing was circulated around offices about employees being treated like mushrooms… I’d say it’s still relevant.] By expecting people to change by osmosis or to become more productive because ‘everybody knows how bad things are,” you’re like Captain Titanic wearing the darkest of glasses.

That false sense of security.

When you give someone a paycheck every 2 weeks whether they do their best or not, just for showing up, you’re reinforcing their sense of security. I know it’s how things are done, but to reinforce security that’s no longer there is harmful. It prevents people from being responsible and sends the message that their security comes not from hustle (the person) but rather from showing up (the daddy). [Read my April 15 post, Who’s Your Daddy? for more on this.] If you want improved productivity, then do it right: pay for performance, have everyone participate in 360 feedback, require learning and skills upgrades, foster employee engagement and get crystal clear about expectations.

When you require performance reviews for every employee once a year and expect that every manager knows how to do this well, you’re reinforcing false security. First of all, managers who don’t like to do this or don’t know how put this off as long as possible and give it as little thought as possible. If you provide no training on effective feedback, then the manager thinks his/her approach is OK. Any one who gets a review expects to be told what their weaknesses are and what they need to do to improve. If their manager doesn’t tell them, then their expectation is that ‘my work is fine, I don’t need any training or improvement.’ This thinking reinforces sitting back and waiting to be told what to do with no concern for new learning. And frankly, in this economy, that’s the last thing you need your workers to be thinking.

Emotional and mental abuse.
I’m calling your (outsizing, downsizing, rightsizing) treatment of employees “abuse” because of the devastation you inflict, probably without even knowing it. And you hide behind “it’s a business decision.” It may be fast and convenient for you, but this is one business decision that’s bad…it’s not financially sound. The costs outweigh whatever financial gains you think you make.

Fifty and sixty-year old men and women tear up when talking about being let go and thrown into a job hunt in this economy and within a society that dismisses experience in favor of ‘cutting edge’ and values ‘inexpensive’ above all else. When you don’t communicate with your employees, when you give them false feelings of security, when you first cut budgets that maintain and improve employee skills and education, and when your response to a financial challenge is to cut heads, you are treating your workers like machines that can be idled and started up again when things turn around. We left that economy a long time ago.

You might even provide outplacement services of a few weeks or months for employees, in an effort to assuage your guilt. Leading them to think (and believing yourself) that a good resume and a place to meet with a counselor is going to provide the support needed to land again is 1) short-sighted; 2) ignorant; and 3) cruel. The first time a worker submits a resume for that “perfect fit” and doesn’t get a call because the HR person had to sort through 400 resumes, you have contributed to the results of abuse: lack of confidence, low sense of self-worth, ineffectiveness when it’s needed most; and a steep learning curve to learn how the market really works. Mentally and emotionally, when people are tossed into the market place they automatically revert to the job-search skills and the beliefs they’ve always held. Both are outdated and extract a considerable price from even the strongest person.

I will always say personal responsibility is critical to security and success, and particularly today in an unsettled, highly-competitive economy that is global in scope. But it’s time that organizations pick up their responsibilities and shift the messages they continue to feed employees, through intention or ignorance. The sooner organizations begin to support their employees in learning how to stay on top of the information and service economy, the sooner those employees will ‘pay it back’ in action, initiative and engagement with customers.

Could it be so bad if all stakeholders win?